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ComplaintsforKojak's
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/22/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Sunday, April 14th at 7:18 (date and time on receipt) my husband went to pay and pick up our order from ******'s in ****. He brought a gift certificate in the value of $50, that my parents purchased for us as a Christmas gift. The gift certificate was purchased on 12/17/22 and is certificate number 278. There is a **** on the side stating that "Balances non-cash refundable. Expires 1 yr." It is our understanding that gift certificates cannot expire in the state of ******** in under 5 years. When we asked to use it they said it was expired and that they no longer accept gift certificates. My husband paid by credit card left a phone number and was told by the general manager that we would receive a phone call. I also sent an email that evening asking to be contacted.I called today and was told that the manager is currently unavailable and asked if I would leave a call back number. I let the lady who answered the phone know that I had been waiting for a call back since Sunday. She asked about what and I let her know the gift certificate. She seemed to know about the situation and became aggressive and rude, told me that the gift certificate is expired and that they no longer accept gift certificates at all anyway. I tried to speak with her, telling her gift certificates must last 5 years, she told me I was wrong, it's only credit cards, and hung up on me. The website below states "On or after January 1, 2008, no person shall sell a gift certificate that is subject to: (1) an expiration date earlier than 5 years after the date of issuance" ************************************************************************Business response
05/28/2024
Hello,I tried online to close the case with all proofs but it seems like due to the timeline it was closed by itself. so take an action appropriately which will not cause any bad impact on my business, proof of refund is attached and provided. We have refunded the customer as they requested (See attachment as proof of refund receipt), please have them informed to disregard the Gift Certificate which they had opened a complaint about, it will no longer be valid since we have refunded them the full amount of $63.00.Thank you!Customer response
05/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.