ComplaintsforHampster Industries

• Initial Complaint

  04/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Transaction: March 23, 2023 I accidentally sent my refund back to you guys accidentally. When you receive it can you send it directly back to me. Im not interested in placing another order. Thanks

  

  Business response

  04/10/2023

  Please see the attached screen shot. As we stated last week through email, we have not received any payments back from you. We sent you the refund as requested, but you did not send the funds back to us. This screen shot shows the entire payment history between your paypal account and ours over the past year. You can see the refund was sent, but no funds were sent back to us.

  Customer response

  04/12/2023

   
  Complaint: 19915823
  
  I am rejecting this response because: You can see that I sent the fund back accidentally the same day you guys sent me my refund.
  
  Sincerely,
  
  *************************

  

  Business response

  04/18/2023

  I do see that you sent it back now. I have attached proof of s re-sending the refund today. 

  Customer response

  04/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/14/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a item that I was told would be delivered to me by a specific date and now I'm told it won't be.

  

  Business response

  12/14/2022

  Customer could not tell us who promised the bat by this weekend and when we told her it would ship on Friday she started cussing ** out. We asked her if she wanted a refund or if we could ship her a different bat to remedy the situation but she did not clarify what she wanted. She would later hang up the phone on us without any resolution. She later threatened us on social media so we refunded the order in full.  Refund: Transaction Detail
  Help
  
  
   Transaction ID: *********** Create ARB Subscription from Transaction
  Transaction Status:  Refund  
  
  
  Settlement Information
  Settlement Amount: USD (209.95)
  Settlement Date and Time: 14-Dec-2022 17:45:45 CST
  Business Day: 14-Dec-2022
  Batch ID: *********
  Authorization Information
  Authorization Amount: USD (209.95)
  Submit Date/Time: 14-Dec-2022 13:51:25 CST
  Authorization Code:
  Reference Transaction ID: ***********
  Transaction Type: Refund
  Market Type: eCommerce
  Product: Card Not Present
  Address Verification Status: AVS Not Applicable (P)
  Card Code Status: Not Applicable
  CAVV Result Code: Not Applicable
  Fraud Score Applied: Not Applicable
  Recurring Billing Transaction: N
  Partial Capture Status: Not Applicable
  Customer IP:
  Payment Information
  Card Type: American Express
  Card Number: XXXX2002
  Expiration Date: XXXX
  Total Amount: USD (209.95)
  Order Information
  Invoice #: 50204
  Description: Big Time Bats - Order 50204
  Customer Billing Information
  Name: *************************
  Company:
  Address: *************************************************
  City: *******
  State/Province: **
  Zip Code: 77433
  ************
  Phone: ************
  Fax:
  Email: ************************

  Customer response

  12/15/2022

   
  Complaint: 18573852
  
  I am rejecting this response because: I did not threaten them at all, Yes I was very upset no doubt.  I was wanting that bat for my husband 70th birthday party.  

  They did not offer me a resolution other than getting something else that I didn't want and they wanted me to pay for. if they would of offered me a  substitute bat that I didn't' have to pay for that would of been a solution for me and still get the original bat

  
  Sincerely,
  
  *****************************

  

  Business response

  12/19/2022

  We did offer you a subsititue bat without a further charge. That's what is meant by substiute. Instead of discussing options of a substiute you kept repeating this was "F***ing Bull S***".  We have the bats in stock now. If you want to place an order for one, we can ship it out the next day. Just email us the order number so we know to rush it. 

  Customer response

  12/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, 

  but i don't want to be charged for this Bat, since i had to spend money on a substitute Bat and paid $73 shipping to get it delivered on time for my

  husband's birthday party on December 17th. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  11/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a *********************** bat as a gift on 11/13/22. Upon opening said gift, we noticed that the end of this collectible bat was damaged/scratched. The bat does not come in a protective shipping material. I contacted the company immediately. Their phone answering machine states to contact via online. I immediately emailed and received the most unprofessional responses/excuses. I was asked for pictures, which I sent. Their response was it was normal! I responded that this collectible item is now worthless as it is not in pristine condition. They would not accept responsibility and then threw their 30 day return policy at me. Well, I responded that the item was purchased 9/27 and took a few weeks to get delivered so therefore, the time frame is now. They did not respond to this and provide instructions on how to return this subpar item. They continuously touted their merchandise and did not address my issue. My last email has not been responded to! This bat cost $150 and is worthless. They need to stand behind their merchandise!

  

  Business response

  11/17/2022

  We have responded to this customer and addressed the concers that she claims were not addressed (see atatched emails). The item was not damaged in shipping. We ship tens of thusands of bats a year and understand what that might look like. The customer's complaint is about wood grain and the billet ends which we explained would be to some extent on every bat. I do not believe we can satisfy this customer, so I suggest she send the bat back for a refund. 

• Initial Complaint

  04/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The companys inability to provide the tracking number for the product I purchased, caused me not to be able to track my package that I never received and could file a complaint with the carrier, in the timeframe that was allotted. By doing so, Iost funds that I provided to the company with no type of resolution. Furthermore, contacting the company to address this issue was waste less time because the company was rude and unhelpful.

  

  Business response

  04/15/2022

  Our system supplies an automated tracking notice when the label is created. ***** then provides tracking updates throughout the process. Perhaps the customer did not see them. Perhaps it was caught in the customer's spam filter. Perhaps the customer entered his email address incorrectly at the time of order. I do not know why the customer didn't see the emails on his end, but we 100% send them.  Again, this is an automated process and not one subject to human error. 

  The package was delivered to his *** Store. I have attached the proof of delivery showing that it was even signed for. There is no remediation with ***** on our end when the package is signed for at the delivery address. I have attached our complete correspondence with the customer to show how timely we have responded and that he only wants to blame us for this, instead of investigating this matter with his *** Store.  We cannot help this customer when his package was signed for at the location he asked us to ship it to. 

  Customer response

  04/19/2022

   
  Complaint: 17043130
  
  I am rejecting this response because:

  
  

  I never received a tracking number from ***** and I am thoroughly aware of how to the process works. As stated on the Better Business Bureaus website, this company has a history of this type of behavior. If the business is 100% positive that they sent out tracking information to me, then they need to produce evidence of this. The signature that they are stating as proof of delivery does not have a name on the proof of delivery. I have been dealing with my *** Store for over 8 years and when they receive a parcel from *** or *****, they physically sign for the parcel and they notify the customer. None of this occurred therefore what Hampster Industries, *** is stating is patently false and completely inaccurate. Hampster industries, Inc. needs to either refund my money or provide me with a shipper waiver letter so that I can file a claim with *****. ***** has provided their instruction attached below.
  
  Sincerely,
  
  *****************************

  

  Business response

  04/19/2022

  I do not know what a shipper waiver form is and nothing was attached.  I'd be happy to fill out whatever you may need in your attempt to resolve this with the store. 

  Customer response

  04/19/2022

   
  Complaint: 17043130
  
  I am rejecting this response because:
  

  I stated in my earlier transmission what ***** requires. On your company letterhead, I need a written and signed authorization from your company relinquishing your right to pursue a claim with *****. I have attached another copy of the email *****  sent me stating this  step. 

  
  Sincerely,
  
  *****************************

  

  Business response

  04/20/2022

  In our previous correspondence, I told you that we already filed a claim for this shipment.  Because we already filed a claim, I cannot sign this letter for you.  Not to worry though, the result will be the same whether I file the claim or you do.  I will let you know once the claim is decided. 

  Customer response

  04/20/2022

   
  Complaint: 17043130
  
  I am rejecting this response because:

  The seller has not provided me information showing that they filed a claim. In the previous correspondence, the seller told me to contact ***** and file a claim. If the seller has filed a claim with *****, then the seller needs to produce evidence showing their statement is true, just as I provided evidence stating what ***** responded when I attempted to file a claim. The bottom line is that I did not receive the merchandise I purchased and their is no record of my *** Store receiving the record and signing for it. The delivery says signature on file however there is no name associated with this statement. The *** store signs for all packages and the clerk who signs for said parcel, has their name displayed I want my merchandise or a full refund. The seller has failed to show accountability for not sending tracking information to me when the merchandise shipped and this should not be overlooked, as this is the reason why ***** is saying the timeframe has passed for me to file a claim without a shipper waiver letter. Produce proof that you have filed a claim and proof that you sent tracking information to me when the merchandise has shipped. If these cannot be produced then your statements are false and disingenuous. 

   

  Sincerely,
  
  *****************************

• Initial Complaint

  07/05/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My wife purchased a Don Mattingly Career Highlights bat online on 5/16. On 5/19 an employee of the company Rick left a voice mail implying we would get an autographed bat. We have sent many email from different accounts and they also come back no deliverable. We have spoke to Rick and he just makes excuses. We have also recieved an email from them saying we would have the bat by July 4th but it was not delivered.

  

  Business response

  07/06/2021

  Hi Kevin,

  The offer asked that you allow 4-6 weeks for shipping because each bat is handcrafted in the US. The conversation with Rick was to see if you wanted to upgrade into a signed bat which you declined.  When we spoke recently about delivery, we did believe the bat would be sent last week.  However, FedEx freight lost our shipment from the factory.  The delivery is now delayed over a week: tracking 7109403755.  I apologize for their error.  The skid has been found, will be delivered today, and your bat will ship this week.  Thanks! 

  Customer response

  07/06/2021

   
  Complaint: 15623040
  
  I am rejecting this response because:

  In Ricks' voice mail he never stated that the autograph was an additional charge. We have the saved VM as proof.  He also stated that 100 of the bats had been autographed which also implies the bats were in stock to be signed. Every time we try to get this resolved the company finds a way to blame someone else for their poor customer service

  
  Sincerely,
  
  ***** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩