Business ProfileforHollywood Hair

My daughter decided she wanted her hair light brown. I scheduled an appointment at Hollywood Hair Shiloh and after speaking with her stylist during a consultation, I was told it would be $285 (because we had used Joico color instead of box color and it should lift pretty easily). I dropped my daughter off at noon for her to get started. At 1pm the stylist called me to tell me the process wasn’t working and they would have to go another route that would cost me $150 an hour if I wanted her to have light brown hair. At this point I could only have her hair colored back black with semi-permanent dye OR go the expensive route. I was not happy a bit but I couldn’t let my daughter leave with light roots and tips, and black in the middle. At 4:25pm she walked out with dark dark brown hair, lighter roots, and multicolors in between… and my card was charged $891.62. She also was carrying three hair products she was told she needed because her hair was damaged from the process. Which I did not get asked if I wanted to purchase.. but somehow I did. Her neck was burned by the color to the point of peeling for a few days. Obviously we don’t want them touching her hair again at that salon so we have called to try and find a solution. They are unwilling to refund me anything, even though they charged me almost $900!!! She acts like this is acceptable customer service, we are over reacting, and the owner had a straight attitude with my husband today. The owners sister has also reached out to me via text threatening me with karma. I've never even met that lady. This salon is a joke and so unprofessional.