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Find a Location

Subway has 1 locations, listed below.

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    • Subway

      703 N Poplar St Centralia, IL 62801-2341

    Business ProfileforSubway

    Fast Food Restaurants

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    703 N Poplar St, Centralia, IL 62801-2341
    BBB File Opened:
    2/19/2024

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/20/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Subway restaurant,2/1/24 I ordered on the app and was in the wrong city. I immediately called the store three times to explain I had the wrong store and to advise not to make order, I will need a refund. no one answered. I ordered from the right store and they told me I would have to either call the correct store for a refund or contact customer service. I called the store again the next day, still no answer. I looked for a number for customer service and only found a form to fill out. I submitted the form and only got a generic response saying they will look into it. That has been nearly three weeks. I paid for an order that I never received. While I understand I ordered from the wrong Subway, I immediately tried to right the mistake with no luck. Mistakes happen when using an app and there should be a quick way to remedy a mistake. EX. Many apps for ordering have a cancel order button that is activated for a few minutes. Im just looking for a refund or a credit for the amount I paid since I order from subway a lot.
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    Customer Reviews

    0 Customer Reviews

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