ComplaintsforJSJ Property Management

• Initial Complaint

  03/11/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I was behind on rent and contacted my local community center for help. Upon doing so I was directed and approved for the court rental assistance program. JSJ agreed to the terms of payment. A term which was very important was that there will be no evection put onto my record. JSJ took the payment and then proceeded to evict me from the property. They are still refusing to return payment.

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I started to rent this apartment on 5/30/23. JSJ has done next to nothing over the last two months to address repeated concerns about the condition of the unit. They keep saying "we are really busy, sorry you feel that way, we will get to it as soon as possible." Meanwhile the outside stairs are not up to code, mold on bathroom ceiling, trash and yard waste all over the property, no acknowledgement of existing damage to unit when I moved in, bed bug treatment was far from prompt and not what was promised (initial spray followed up by two clean inspections). I've reported numerous times to "****" and Maintenance supervisor "**** or ******.". Photos have been provided several times and text messages concerning the same continue to be unaddressed. I paid my deposit, June, July, and August rent on time, yet they continue to do nothing. If you want more, I can give it to you. I had to repack, launder, move out due to the bugs and have experienced a lot of out of pocket costs as well.

• Initial Complaint

  08/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I recently moved in to an apartment that I am renting from JSJ Property Management. Upon moving in, I discovered several mechanical defects in the windows and blinds. The most pressing matter concerns the hand-crack mechanism for opening and closing the south-facing bedroom window, which is defective such that the window, after being opened, will not close again. The window has been stuck open for seven days now, and JSJ Property Management has not, to my knowledge, taken any action to fix it beyond calling me for clarification of whether any other windows in the unit are defective. Having a permanently open window in the unit presents a health and safety hazard and has increased my energy bill by constantly letting warm air into the apartment. The current situation constitutes a violation of the Champaign municipal housing code and a breach of my lease contract with JSJ Property Management. I have so far done the following to resolve the situation: 1) Submitted a maintenance request via the online tenant portal on August 19th 2) Asked for an update on the maintenance request three times: by phone call, on the online portal, and in person at the JSJ office. On the last occasion, I was promised an update by the maintenance manager on the tenant portal, which was not provided. 3) Mailed a certified letter to the JSJ office reiterating the problem and announcing that if it was not resolved within 24 hours of the receipt of the letter, I would consider it an emergency maintenance issue neglected by the landlord and would arrange for it to be fixed by a professional tradesman and send the paid bill to JSJ Property Management for reimbursement.

• Initial Complaint

  07/27/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I lived in a property in Charleston Illinois, midway through my lease the management company’s changed and JSJ property management took over. After our lease was over May 31st, they then said it would take 30 day to refund my security deposit. They supposedly send out my deposit june 29th (Very convenient that it was 30 days after my lease ended that they sent it out) It has now been almost a month since they “sent” it out through USPS. Personally I think that they were trying to no send my deposit because I only live 20min away from their office and nothing takes 30+ days through the mail to a home 20 minutes away from a business.

• Initial Complaint

  03/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Rented an apartment in May of 2021 & we're leasing through May 2023. When we first viewed our apartment it was dirty and not ready for a new tenant. The showing agent Ashley assured us that she would get the place painted and get the cleaners to clean the place. (Cigarette butts under the heaters and behind the toilet, thick gunk caked onto EVERY baseboard, Scuff marks on walls and the ceilings, etc) 2 days later on our move-in, nothing had been done. The roof overhang above our home entrance is 50% water rotten with no support and is a safety hazard. The gutter system on the whole house doesn't work. If it rains and you open the door, you will get wet. We've submitted several maintenance requests and 75% of them get ignored or marked completed. They just have excuse after excuse as to why this isn't done or that isn't done. Example: We live in a duplex and when our neighbors moved out 2 months after we moved in they completely trashed the yard and left crap everywhere. I took pictures and requested someone from JSJ come out and clean it up before it attracted rodents. They didn't clean it up till the next tenants moved in a month later and told me that because it wasn't my half of the duplex then I couldn't do requests for it... Another maintenance request that went ignored was to fix a large hole in the soffit that was allowing rodents into the attic. They marked it completed and deleted it. Fast forward to winter and now we get woken up several times a night from squirrels scratching at the ceiling. At the time of this review, I've had a maintenance request for pest control for 72 days.

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