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ComplaintsforRight Solution Auto Repair
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 29, 2024, I took my car to Right Solutions Auto Repair to get my brakes checked as they were making a grinding sound. They replaced my brake pads, rotors, and calipers and charged me $1060. I thought this was high but I agreed because I needed it done. They also tried to charge me an extra 40 dollars to pay with a debit card. I had to get a ride home and get a check book to avoid getting even more charges. After the work was completed, 3 days later my tire went flat. I was going to change it myself, but on a gut feeling I decided to call ***. The mechanic that was sent put the spare on my tire, but told me that a caliper that had been installed by Right Solutions was missing a bolt. He towed me back to Right Solutions and spoke to the workers there, and they attached the caliper correctly at no additional cost. Once this was done, I went to go get my tire patched at *******. I was told that my tire was intact but it wouldn't hold air because the rim was cracked. I needed to order a new rim. I asked the mechanic at ******* if a loose caliper would have cracked the rim and I was told that it would. I contacted Right Solutions about this to see if they would replace the rim due to their installation error. They took no responsibility and left me to my own devices. I had to pay an additional $347 for a tire rim and $25 for installation. The mechanic who installed the new rim also agreed that the caliper cracked the old rim. I left a negative ****** review and thought it was over, but they replied and offered to make it right. I've reached out 4-5 times about this and have been dodged by the manager. They wanted to look good on ****** but not actually make it right. I have no other recourse but to submit this complaint. I'd like them to make it right monetarily but if not at least there's a record of it.
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Contact Information
306 Tiffany Ct Ste F
Champaign, IL 61822-6605
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 8:00 AM - 12:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.