Business ProfileforBirkey's Farm Store

I purchased a brand new 2019 ******* *** tractor with loader and an extended warranty from Birkey's Farm store on February 17, 2020. I have had several issues with tractor and Birkey's had failed to diagnose issues within the timeframe of the manufacturers warranty. So we had to pay for repairs such as a new computer on a new tractor. I found the extended warranty paperwork and had to pay an attorney to send Birkey's a letter to acknowledge my warranty. Now they know i do in fact have a warranty and there is another issue with the steering motor. steering problems would be a safety issue in my eyes but Birkey's is refusing to work on my tractor at any of their locations. when i spoke with the mechanic at the ******* store he informed me that my problem is covered by warranty but he is not allowed to work on my tractor as per **** ****** he is the general manager at the ********* Birkey's location. I just want Birkey's to conduct business as they should and treat folks with common courtesy. How many other people have they done this to and they dont know because others dont save paperwork or take the time to read the fine print.