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ComplaintsforRector Construction
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Complaint Details
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Initial Complaint
11/12/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I hired Rector to install new fascia and soffit on the north side of my home. Long story short - my statement from Rector clearly states 'Remove and dispose of approximately 53 Linear feet of soffit and fascia on rear of home. Install approximately 53 Linear feet of new soffit and fascia in the same areas. If needed, remove and reinstall gutters while completing the project.' On the day the installers arrived, they erected their ladders and began installing fascia on my garage - Totally opposite side of my home! I went out and explained they were on the wrong side of the house. I had to leave that day, but before leaving, I noticed they were installing the new soffit on top of the existing rotted soffit instead of removing it as stated. When I pointed out to **** (manager) that it states it was to be removed, his only response was that they needed to update their verbage in their paperwork, and it was fine. When I arrived home, I went out to look at the completed job, and saw there were zero air flow vents in that 53 foot installation. When telling **** again, he said the vents were just little clips that go on the sides (?), and they must have forgotten them. (That was 3 weeks ago, and no venting has been provided.) My contract was signed on September 17th, the installers came on October 22nd, and nothing has been corrected as of now, November 12th. I just want Rector to come back, remove and haul away my old original soffit, and replace it with new fascia and vented soffit. Their work ethic appears to be quite shady, and from the responses I received from the manager, the integrity of the company is questionable.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.