Business ProfileforPavlov Media, Inc.

On approximately may 25, Pavlov Media came to bury a fiber line in my yard and damaged my underground gutters. The workers tried to hide the damage by burying the work with dirt and filling my underground spout with dirt. The next rain was about 2 weeks later when I noticed how bad the damage was. I thought it was just cut but it’s bent and folded underground, allowing no water to escape, filling my downspouts and pouring over the 2nd story gutters, washing out my mulch. Pavlov has send me a bill for the work, which I am refusing to pay until someone calls me back about my property damage. I have called 5 times only to be told that nobody is available and they will call you back, which not a single person has. Now they are threatening to send me to collections but will not resolve my property damage. They are claiming that in their software it’s 2 different things and the bill has to be paid no matter what. I need to hold this money as leverage to have someone call me back and they can assess my property damage. It feels like they are threatening to send me to collections to make the problem go away and I’ll never hear from anyone again. It SHOULD NOT be this hard to have someone do the right thing and fix the property they destroyed. I’m asking you to intervene because I am getting nowhere and they staff I do talk to when I call just threatens to send me to collections. When they take care of the damage I will gladly pay the invoice but they don’t want to hear that First 3 pictures are what I could see the day the damage was done. Last picture is from today, which shows the gutter completely twisted underground.