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Complaint Details
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Initial Complaint
05/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On March 7, 2022, I was quoted $139.85 for the overseeding with aeration of my lawn, which was completed on 4/11/22. A copy of the proposal is attached and as you will note, there is no mention of a fuel surcharge. However, the invoice I received contains an additional charge of $14.01 with the description; "Fuel surcharge of 10.02% for an average Champaign monthly price of $3.45." This feels like price gouging. I contacted ******* on 5/10/22, to inquire about a fuel surcharge added to an invoice (see attached), the representative noted this charge was "for the workers convenience". This statement was confusing and I was unable to determine what she meant by this or to receive a satisfactory response. I feel this is price gouging. I have also attached a copy of the proposal for your review, and respectfully ask that the $14.01 be removed/deducted. I have not paid the bill yet.Business response
05/13/2022
Hello, at Merrill Services we do our best to be transparent about our company and the services we provide.
We have removed the fuel surcharge and if you would like to receive more information about this charge, it is listed within our Terms and Conditions.
Have a wonderful day!
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Contact Information
510 S. Staley Rd Ste C
Champaign, IL 61822
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.