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Find a Location

Fairlawn Real Estate has 1 locations, listed below.

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    Business ProfileforFairlawn Real Estate

    Property Management

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2500 Galen Dr Ste 10, Champaign, IL 61821
    BBB File Opened:
    5/13/2019
    Business Management
    • Ms. Allison Ross, Senior Marketing Specialist
    Contact Information

    Customer Contact

    • Ms. Allison Ross, Senior Marketing Specialist

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    14 Customer Complaints

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    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Samantha G

    1 star

    04/06/2024

    Started renting from a private landlord 6/2020 under the agreement that after the 1st year we would roll into a rent to own contract. Well about 7 months in, Fairlawn took over. They then informed me we needed to move at the end of the lease. I contacted the owner and he promptly overturned that decision. Fairlawn responded with a rent increase of $100. So 6/2021-6/2022 goes by then boom another increase. From 6/2020-12/2020 we were authorized by the owner to do all the repairs that the contractors hadn't, hence we upgraded many things that were messed up (rotted vanities, unsealed broken toilets, plumbing problems and more). Jan 2024, I'm informed again that I need to leave at the end my lease to which I reply ok since now the rent is $300 more. I understand cost of living going up, HOWEVER, until February of 2024, Fairlawn had never stepped foot on the property, don't have current pictures and quite frankly have no clue what was original in this house. My lease ends 5/31 but they have been parading people through here trying to rent it for the past 2 months and I still have 2 months of my lease left which funny thing they have stopped responding to me. My fence has been on the ground for a week and they also won't respond to my potential new landlord to verify my residency here. I pray you all reconsider using Fairlawn before entering into your own nightmare ????

    Fairlawn Real Estate Response

    04/19/2024

    Thank you for bringing these concerns to our attention. We are very sorry for any inconvenience and frustration you've had with us. We always aim to provide a positive and transparent experience for all our residents and take feedback like yours very seriously. We are actively investigating the issues you've raised regarding the rent increase, maintenance requests, and communication with our team. Please keep in mind that we are committed to resolving these matters and ensuring your concerns are resolved satisfactorily. We understand the importance of timely communication and property maintenance and apologize for any lapses in our response. Rest assured, we are working diligently to improve our processes and provide better service to all our residents. If you have any further questions or concerns, please don't hesitate to contact us directly. We appreciate your patience and understanding as we address these issues and improve our services.

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