ComplaintsforCommon Ground Research Networks
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Complaint Details
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Initial Complaint
04/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been trying to get a refund for an academic conference registration fee for over two years. On September 9, 2019 I registered for the **** ** ******* Conference in Galway, Ireland. Once COVID hit, I needed to cancel my trip and my conference registration. I was told on 4/16/2020 that I could get a refund for my $250 registration fee. I have been in contact with CGScholar every few months, and early on they said that I simply had to wait until the temporary suspension of refunds was lifted, and that I could still expect my refund of $250 in the future. Then, on 1/22/22, I was notified that I would not receive a refund and that instead I'd only be able to get credit to their bookstore/conference program. I let them know that I was promised and need a refund but they just keep giving me the same answer and won't let me speak to anyone who can help me resolve the matter (on 4/4/22 I received the same copy of the messages I've previously received). I've attached screenshots of all the conversations I've had with their support team over the past 2 years. I please need help getting my $250 refund.Business response
04/18/2022
I responded to **** ***** weeks ago, and cc'd you in. This matter has been resolved. Please let me know if you need further information.Business response
04/22/2022
Dear BBB,
This refund goes against our terms and conditions, and no where in the emails does it state the delegate would be receiving a refund. COVID has been tough for all, and the delegate had the opportunity to not only participate in the 2020 conference (online), but also the 2021 and/or 2022 conference.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.