ComplaintsforRamshaw Real Estate

• Initial Complaint

  07/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  To Whom It May Concern, I am writing to formally lodge a complaint regarding the handling of my housing application at Ramshaw. I submitted my application in May 2024 and received approval for tenancy. Despite this approval, I have yet to be assigned a unit. The handling of my application has been concerning, particularly in instances where I have been provided with contradictory explanations for the delay in securing a unit. It has been indicated that the unit was sold or leased to another individual on a purported "first come, first served" basis, despite my prior approval in May. These circumstances have led me to suspect possible discrimination based on my income source or other factors. The leasing of units to other individuals under the guise of a "first come, first served" policy, despite my approved status, raises questions about fair and unbiased practices in the allocation of housing. I am deeply troubled by these developments and request a thorough investigation into this matter. I urge for transparency and accountability in the allocation process to ensure that discriminatory practices are not taking place at Ramshaw. I anticipate a swift and comprehensive resolution to this issue. Thank you for your attention to this important matter.

  Business response

  07/18/2024

  To Whom It May Concern,
  
  The applicant applied on May 14th. After several communications, we obtained all necessary documents for her application, including pay stubs, ID, and previous landlord information, as we do with every applicant. Once approved, we completed the ***** paperwork on June 10th. However, by the time the housing authority contacted us (July 2nd) for the 1st inspection, the unit had already been leased. Our policy is not to hold units. The only way to guarantee a unit is with a signed lease agreement.
  
  We are still working with her to secure a unit. We have completed another ***** paperwork on July 8th  and are currently waiting for the housing authority to schedule a time to inspect the new unit. We have followed up with them numerous times and still have not been able to get them to schedule the unit. 

  
  Thank you.

  Customer response

  07/19/2024

  I want to begin by expressing my gratitude for your prompt response to this issue. I appreciate that the manager has been more communicative and patient this time around.
  
  However, it seems there may be some confusion regarding the timeline of events. I was approved in May 2024 for a move-in date of June 11 for unit 1130. When the inspector reached out to schedule an appointment, we were informed that the unit was being sold by the owner on June 10.
  
  We then attempted to secure unit **** on June 19. The inspector contacted you guys again to schedule an inspection on July 3, but we didn’t receive a response until July 8, when we were told that the unit had been leased over the holiday weekend, despite your business being closed—this seems contradictory.
  
  Now, we're working together to get me into unit ****. The original inspector is on vacation, and the contracted inspector is currently managing her list of inspections. While I don't believe she has reached out yet, I understand that patience is essential when renting to individuals with housing vouchers. I recognize your policy of not holding units, which is understandable, but it feels like we're not being given the opportunity to complete inspections before you lease to others, likely without vouchers.
  
  The process can be lengthy, and if you accept vouchers, it’s important to acknowledge that it’s not an overnight situation. I sincerely hope to move into this unit without any further complications, and I appreciate your understanding as I remain patient and do my best to wait things out. Thank you.

• Initial Complaint

  08/25/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On August 16th I applied to ******* ***** ********* in Champaign for a 3 bedroom after emailing with ****. I received a text on August 21st stating that the complex was fully leased I stated no worries and asked if another property was available. Then I went to their website to see if they had removed the listing, but it still showed on website which is odd because why do you still have it listed on your website if it’s no longer available. So I emailed **** again asking her if the 3 bedroom was still available. She said yes. How odd is that? Your scheduling specialist says it’s available, it’s still showing on your website, but your leasing office says it’s not? That makes me feel like you guys are scamming people out of their money for the application fee. I would like a refund, you guys are untrustworthy and after this incident I would not want to stay at any property you guys manage.

• Initial Complaint

  09/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am the tenant for "**** * ******* **** *** *** ** ******* *****" form Aug 2021 to Jul 2022. And the Apartment name is "Capstone Quarters" under Ramshaw Real Estate. The room is 2b2b and I only used one bedroom and one bathroom. Then rent is $625. Before I moved out, I have cleaned the room for around 2 days and tried my best as the attachments shows. However, the Ramshaw Real Estate charges me around $1,000 on Aug 30, 2022 as following: - Cleaning $250.00 - Repair $225.50 - Paint $300.00 - Carpet Replacement $295 Those charges are unreasonable for me at all. I listed my reason as following: 1. Cleaning fee: 1.1 As I mentioned, I live in Room B(Including Bedroom B and Bathroom B), and another Room A is rented by another person who lives from Aug 2021 to Dec 2021. And Room A is empty from Jan 2022 to Jul 2022. That tenant for Room A didn't clean the Bathroom A, Bedroom A and living room before move-out. And Ramshaw didn't clean that room on Dec 2021. So it is unreasonable that Ramshaw charges me all the cleaning fee. 1.2 And I already cleaned the room very well as the attachments shows. I don't know how the $250 is made. 2. Repair fee: 2.1 One file shows that Bathroom A and Bathroom B have some issue and need to be fixed. However, I am the tenant for Bathroom B. And it is unreasonable that charge me the expense for another bathroom. 2.2 And it is confusing that how the "Unit Get Ready Labor & Material" fee is charged. I'm confused how that fee was charged 4 times. And I think the cleaning fee should already include the "Unit Get Ready Labor & Material" fee. 3 Paint and Carpet fee: 3.1 I keep very careful and never attach anything to the wall/ceiling. Also I keep good care about the carpet. And if Ramshaw wants to remodel the room, the expense should not be paid by tenants. And I think this is just normal were and tear. Overall, the charges for move-out of Ramshaw Real Estate are unreasonable. Thank you!

  Business response

  09/07/2022

  attached

  To whom it may concern,
  This letter is in response to an official complaint made by a past tenant (******* *****), at the property **** * ******* **** *** *** ** ****** **) 61820. Attached with this letter are photos of the unit, and details regarding the charges deducted from said tenants security deposit-
  To detail out the reasoning why ******* ***** in **** *** was charged:
  The tenant was found during an inspection in June to have been storing his urine in open bottles at/near his desk area over a period of time. These bottles were clearly spilled multiple times as evidenced by the extreme smell and clear staining, which js shown in the inspection photos we took then and during turnover. Both inspections are included below in a google drive link. The unit also smelled heavily of cigarettes and the incoming tenants reported smells/filed complaints despite our best efforts to mitigate the issues. We took the following steps to try and fix/reduce the issue:
    Fresh paint to any yellowing portions on ceiling and walls.
    Carpets professionally cleaned twice by ******** *** **********.   2 odor foggers used prior to new tenants moving in  unit professionally cleaned by ****** ******** ********.
    Replacement of the stained mattress and box spring (Photos in Turnover Inspection, tenant was not charged back for this due to age of bed/possibility that stains were pre-existing)
  We still received complaints from the tenants $0 we replaced the carpeting in that bedroom only and resealed the subflooring. Tenant was charged back a portion of those costs, but not the whole costs, to account for the age of the carpeting, despite his clear and heavy contribution to the necessity of replacement. Tenant was charged a total of $1070.50 out of $1783.46 to get the unit ready and was not charged for the replacement bed set or the carpet cleanings.
  I have attached the tenant's ledger which can be used to see the charges that we billed back, and it reflects the reduction in costs on the carpet replacement, and the lack of billing/charges for the new bed and carpet cleanings.
   
  I have also attached the work order for resealing the floor and the work order that the tenant filed complaining about the smell and condition of the carpeting. Her statement in the work order (*******), "I'm told that **** was a smokers room." is as e result of her roommate, who moved in a few days prior, telling her that. Neither were told that by our staff, and we did not disclose any details of the prior tenant's habits.
  If more information is needed, or, if when faxed, the photos are not in color, please contact ***** ****** at   I can also be reached at ************. You can only see the full extent of the damage & urine filled bottles with colored photos.
  Thank you for your time & helping us resolve this complaint.
  

  
  

  Customer response

  09/08/2022

   I am rejecting this response because:
  
  At first, the Ramshaw Real Estate did provide the receipt for the $300 painting. And it is not my responsibility for the $300 painting fee. I didn't did any damage for the painting. 

  
  

  Second, for the $250 cleaning fee is for **** room which has 2 bedrooms, 2 bathrooms, and 1 living room. It is unreasonable for me to take all the charges for the cleaning fee for all those 5 rooms. 

  
  

  For the inspection photos, one of my friends live in that room for several days and it is an assault for me that the Ramshaw Real Estate assert that it was did by me. AND those photos for inspection are taken without my permission.  I don't think the Landlord can take photos in my bedroom without permission since it could contain private things. Also, those photos are taken in June 2022, and I already cleaned that room by July2022. And it has no relationship about how they should charge me $300 unreasonable painting fee. 

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