ComplaintsforAdvantage Auto Sales
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/30/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a car from Advantage auto sales in Champaign in September of last year. I had no issues with them while the office was still in Champaign. The office recently moved to Bloomington and around that time I received a car from a family member who was moving to a different state and couldn't take his car with him. I then made the decision that I would no longer need the car from advantage and I VOLUNTARILY SURRENDERED the vehicle to the Bloomington location with the key. They have listed it as both a voluntary surrender and a repossession. However the car was never repossessed as I gave it back. you can see this in the attached file below when they reported it to my credit. After doing much research I learned that in the state of Illinois a voluntary surrender of a car to any dealership means the car would be resold and the person who returned the car would be dinged once on their credit for the voluntary surrender and on average it dings your credit about 150 points. However I have been dinged on my credit multiple times by them. When I had the car all my payments where made on time. I currently have another loan through my bank to help build my credit along with a credit card I am linked to in order to grow my credit. I am 19 years old and trying to rent a house but in order to do so I need a better credit score. Before this encounter with advantage I had a very good credit score. Therefore I need help to dispute this matter and get my credit score back in a decent range and be done with Advantage Auto Sales. Like I said I have done plenty of research on this and I know what they are doing is wrong. I am still young and I don't want this to ruin my credit. If there is anything you can do to help I would appreciate it.Initial Complaint
05/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Happened in several occasions car has been deactivated without being notified and before my payment due date ,pay 225 biweekly,they provide my car , several other customers have had this issueCustomer response
05/09/2024
Not yet but it will because I'm not making the payment two days earlier than I originally do I'm being shorted two days for a payment
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.