ComplaintsforPrairie State Bank & Trust
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Complaint Details
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Initial Complaint
07/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I filed bankruptcy against a $116,000 mortgage with Prairie State Bank, which was discharged in May 2019. Macon County automatically puts foreclosure cases in mediation. As a result, the home was subsequently sold in a short sale on March 12, 2020, per settlement agreement for $55,371.50. Prairie State is reporting to TransUnion that the mortgage was charged off as bad debt, rather than discharged in bankruptcy, with an outstanding balance of $74,974. This balance increases monthly having an adverse effect on my credit. I have filed numerous correction requests with TransUnion to no avail. I have also worked with my bankruptcy attorney who has attempted unsuccessfully to get PSB to accurately report this account to TransUnion. Although PSB is in violation of FCRA it is very difficult to get a bankruptcy judge to reopen a closed cases without exhausting all available remedies.Business response
07/18/2022
Prairie State Bank & Trust has researched the issue brought forward in the customer’s complaint and the matter has been resolved. A letter was sent to the customer informing her of the actions taken by Prairie State Bank & Trust.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.