Business ProfileforPremier Disposal

************* was paid and they proceeded to take way the trash can. They then requested an additional ***** to reestablish service again?

Customer started Service with us on 8/31/23, as of 11/3/2023 billing cycle no payment had been made on this account. On the 11/3/23 statement it states due to the account being past due service had been interrupted. Our guys were out repo-ing totes on 12/5/23 that had been shut off 11/3/23. Customer made payment 12/5/23 posted 12/6/23 of the overdue balance. We are not notified of payments when they come in on shut off accounts. We have to manually check those. We noticed payment on 12/8/23 and the receptionist called customer to inform them of our policy after being shut off. Pre-pay for ******** Services (We bill ahead for the current month that we are in) and to re-deliver the tote it is a $25 fee. We always ask as well if while the time that they were not being picked up (30 days) if they have an accumulation or if they were disposing it anywhere else. Since the past due balance included ******** Services. If we still have to pick up that pile then that service charge stays because we are charged by weight at the transfer station. If trash was taken elsewhere then we would not charge for the ******** service since they paid ********. After the receptionist explained the charges to the customer he stated that he would be looking for other trash services, but according to the notes left from the conversation the customer has not cancelled services yet. As of right now the account is still in the service interrupted status. After the fees have been paid we can turn them back on and get the tote redelivered.