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ComplaintsforPenske Truck Leasing Co
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Complaint Details
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Initial Complaint
05/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Slip and Fall and being treated unprofessional and negligenceInitial Complaint
06/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have Two lease Semi from Penske; I have another company who is willing to take over my Lease for one Truck. . I called & emailed Penske three months ago with this request. I was told no issues they would start the paperwork. My Sales lease was to work on this. After a week or two I emailed and so did the new Company DNG Freight who wanted the truck called & emailed. No response. I reached out to others at Penske was assured this would get done asap. again 2-3 weeks no response or action taken. In the meantime, I'm being ACH monthly ***************** Along with paying Insurance. Again, Emailed, Called ******. told sale rep will be getting this done. Truck was finally pick up three weeks ago, was told I need to pay for new bumper. No problem just get this done and out of my name so new company can get truck & start paying for it... Another week goes by no answer again .. Ach again out of my account. Again email called supervisor no return calls ,now going on three months... Penske has refused to stop ACH, Will not return calls. Penske has **************************** paying for it.I have emails and bills
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.