ComplaintsforBansley & Kiener LLP
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Complaint Details
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Initial Complaint
12/15/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I received a letter dated 11/24/21 about a security incident. A portion of the letter states, B&K is a full-service accounting firm that has conducted payroll compliance engagements for health, pension, and other benefit plans across the Midwest region. On December 10, 2020, B&K identified a data security incident that resulted in the encryption of certain systems within our environment. The letter gives additional dates/information stating, On May 24, 2021, we were made aware that certain information had been exfiltrated from our environment by an unauthorized person and On August 24, 2021, the investigation confirmed that the information present on our systems at the time of the incident included names and Social Security numbers. I contacted this firm using the dedicated assistance line ************** on 12/14/21. I dont recall the make agent giving me his name; however, he was extremely robotic, everything seemed like it was read off a script and I wasnt provided any specific answers to my questions and concerns. Ive never done business with this company and asked how they would have had my information and wasnt provided any specific answer. I asked if it my company had business with then but did not provide the company name/info of who I worked for but yet again, he read off a script and said my company would have also been notified. So, I still am without any specific information of how this company would have had my name and social security number or any personal info of mine on file. I asked my HR Manager if they were contacted and she had no clue who this accounting firm is. I noticed that they are of BDO Alliance and its strange that my company is currently conducting a BDO audit so I thought perhaps last years audit may have been where this firm obtained my info; however, as per my HR and ***************** there is no recollection of working with them. I believe it is within my right to know why they had my info and provide answers.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.