Business Profile

Recruitment Services

Executive-Advisory Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Executive-Advisory Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

25 total complaints in the last 3 years.
12 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid the $2795 fee and was promised a hands on process, now a year and half later I have not received any inquiries at all for a board position. They have sent spreadsheets with various company information, it is not clear if they have reached to these companies or not. After the initial phone call, which was a sales call, no other phone conversations have taken place. I have an impressive resume, and I am a female, they promised, almost guaranteed a position. I am always the one who has to reach out to company for follow up, sometimes emails and voice mails go unanswered for days. At this point, I just want a refund on what I paid.
Business Response
Date: 02/08/2025
Our service fee is non-refundable, although our guarantee is to stay with our customer and continue to generate contacts and present their background to decision makers, until they get a board seat, unless they fail to communicate with us for a period of sixty days. This is clearly outlined in our service agreement. We dont guarantee anyone a board seat! We have thus far, mailed out and followed up with close to 600 targets for this customer and we have waived the additional mailing fee of $200, for five additional mailings, as a courtesy and we are continuing to provide services as outlined on our service agreement.

We offer support services for professionals seeking board appointments. We develop resumes, cover notes, follow-up call and email presentations, research target companies, get contact information of decision makers, print, address, stamp and mail resumes to those decision makers and make follow-up calls on our clients behalf. We provide all of the services that we can control. We cant control being invited to interviews or making board appointment offers. Our methodology has been successful for board seekers and although sometimes, it can take continued efforts, we guarantee to keep providing research, mailing and follow-up services, until our customer reaches their goal.
Customer Answer
Date: 02/12/2025

Complaint: 22902736

I am rejecting this response because: I have seen no proof of their working on my behalf with companies to get a board seat. No copies of their correspondence, copies of stamped envelopes, emails, nothing in almost 2 years. They did not help with my resume and it is probably save to assume the "list" they send to people is exactly the same with a stock email message. For example, the last list had companies like Weight Watchers and Tractor Supply on it, what are the chances a normal business person is going to get a board seat with a Fortune 500 company? None. After the spreadsheet is sent to me, this is very randomly sent after I send several emails, out of a list of companies there are maybe 2 highlighted. Executive Advisory tells you to send an email to the names highlighted. No other information is provided, so you do not know if they have spoken to someone, if the company is actually looking, if they are looking for something specific, etc. Anyone could randomly send emails to companies. Also, it should not be up to the person who paid the fee to reach out to them or forfeit the fee paid for services. Is there an actual person who they have helped find a board seat in the last 12 months?

Sincerely,

****** *******
Business Response
Date: 02/26/2025
I am sorry, but we have conducted all of the services outlined in our services agreement and sent reports on our weekly activity. We designed and printed Mrs. ******* resume and cover note and Mrs. ******* approved all of our work for which we have written approvals. We gave Mrs. ******* the option for us to send any emails that were necessary and Mrs. ******* opted to send them herself. We never send the same message or people to the same contacts, these comments are fabricated to falsely make it appear that we were not performing the services that were put forward in our Service Agreement. In summary, we have performed all of the services outlined in our Service Agreement and we have approvals on all of our work product from Mrs. ****************** offer support services for professionals seeking board appointments. We develop resumes, cover notes, follow-up call and email presentations, research target companies, get contact information of decision makers, print, address, stamp and mail resumes to those decision makers and make follow-up calls on our clients behalf. We provide all of the services that we can control. We cant control being invited to interviews or making board appointment offers. Our methodology has been successful for board seekers and although sometimes, it can take continued efforts, we guarantee to keep providing research, mailing and follow-up services, until you realize your goal.
Initial Complaint
Date:01/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The services I paid for, getting placed on a board, never happened, they have ignored me and taken my money. I want a refund.
Business Response
Date: 02/08/2025
Our service fee is non-refundable, although our guarantee is to stay with our customer and continue to generate contacts and present their background to decision makers, until they get a board seat, unless they fail to communicate with us for a period of sixty days. This is clearly outlined in our service agreement. We dont guarantee anyone a board seat! We have thus far, mailed out and followed up with close to 400 targets for this customer and we have waived the additional mailing fee of $200 for three additional mailings, as a courtesy and we are continuing to provide services until our customer reached their goal.

We offer support services for professionals seeking board appointments. We develop resumes, cover notes, follow-up call and email presentations, research target companies, get contact information of decision makers, print, address, stamp and mail resumes to those decision makers and make follow-up calls on our clients behalf. We provide all of the services that we can control. We cant control being invited to interviews or making board appointment offers. Our methodology has been successful for board seekers and although sometimes, it can take continued efforts, we guarantee to keep providing research, mailing and follow-up services, until you realize your goal.
Initial Complaint
Date:11/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In early 2023, I engaged Executive Advisory for their board search services and paid the required fee of $2,995. They assured me they would work on my profile and assist with my board search until a seat was secured. However, after a few initial phone communications, they ceased responding to my emails and phone calls.Despite my repeated requests for a review of my profile, I have not received any response from *** ********, Managing Director of the firm, since July 26, 2024.I am formally requesting a full refund of my payment.
Business Response
Date: 11/24/2024
Our service fee is non-refundable, although our guarantee is to stay with our client and continue to generate contacts and present their background to decision makers, until they reach their goal. We have thus far mailed out and followed up with 500 targets and we are ready to launch a 6th list. It can sometimes take repetitive lists, but our clients always come to fruition with our process. Concurrently. the printing and mailing fee for additional lists, after the first list, is $200, which we have waved as a courtesy for our client, to further assist them in reaching their goal of attaining a board seat.

We offer support services for professionals seeking board appointments. We develop resumes, cover notes, follow-up call and email presentations, research target companies, get contact information of decision makers, print, address, stamp and mail resumes to those decision makers and make follow-up calls on our clients behalf. We provide all of the services that we can control. We cant control being invited to interviews or making board appointment offers. Our methodology has been successful for board seekers and although sometimes, it can take continued efforts, we guarantee to keep providing research, mailing and follow-up services, until you realize your goal.

Customer Answer
Date: 11/25/2024

Complaint: 22574072

I am rejecting this response because:
Ignoring the clients review request and sending incorrect resume information without the clients confirmation is unprofessional and unethical business behavior.

To address this, they must provide:

(1) The resume and cover letter information currently being used.
(2) The target company information as agreed upon by the client.

Failure to comply may be considered misuse of personal information and could result in legal liability.

Sincerely,

******* ***
Business Response
Date: 12/05/2024
As we mentioned in our response new research list #6 was developed for our client, but the research was not launched because the client rejected our response, hence there was no resume sent.
Customer Answer
Date: 12/07/2024

Complaint: 22574072

I am rejecting this response because:

I haven't received any update since the last communication on July 25, 2024. Despite my repeated efforts to follow up via phone calls and emails, I have not received any response, which has been disappointing and unprofessional.

Additionally, I have observed discrepancies in their responses:

On one hand, they indicated that significant effort was made to send my resume to potential companies, with charges incurred for related postage.
On the other hand, they mentioned that no resumes were sent.
To clarify this inconsistency, I request concrete evidence of their outreach efforts. Specifically:
(1) The number of companies contacted.
(2) The version(s) of my resume shared with these companies.

Furthermore, I have repeatedly requested a review meeting to discuss progress and next steps, but these requests have been ignored. This lack of communication raises serious concerns about the transparency and effectiveness of their services.

I kindly request a prompt and detailed response addressing these issues by refunding the money. If no satisfactory resolution is provided, I may need to explore alternative actions to address my concerns on misusing my data privacy.

Sincerely,

******* ***
Initial Complaint
Date:10/31/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a contract for their services to provide paid board position search, which was supposed to continue until a board seat appointment. I have not heard from the company since June, even after several follow up emails. I was never contacted by a potential company for a board seat, nor ever had any interviews for a board seat.
Business Response
Date: 11/15/2024
I am in receipt of your email. We have thus far, mailed out and followed up with 100 targets and we are ready to launch a new list. It can sometimes take multiple lists, but our clients always come to fruition with our process. This quarter has the highest board turnover, so with your permission, we suggested sending out 200 instead of 100, to increase the probability that we can reach your board objective this quarter. We thought that we informed you of this and would pay for all printing fees, as a courtesy, but we did not hear back from you, with your approval to proceed.

We offer support services for professionals seeking board appointments. We develop resumes, cover notes, follow-up call and email presentations, research target companies, get contact information of decision makers, print, address, stamp and mail resumes to those decision makers and make follow-up calls on our clients behalf. We provide all of the services that we can control. We cant control being invited to interviews or making board appointment offers. Our methodology has been successful for board seekers and although sometimes, it can take continued efforts, we guarantee to keep providing research, mailing and follow-up services, until you realize your goal.

Customer Answer
Date: 11/18/2024

Complaint: 22496606

I am rejecting this response because: the company did not reach out to me for approval to proceed with sending 200 or even another 100 inquiries. In fact, they did not respond to several emails asking about the status since I had not heard from them since June.

Sincerely,

***** *****
Business Response
Date: 11/18/2024
Our customer approved a list of over 400 potential targets. We researched and launched100, we had nearly 400 left that were approved, which comprised the 200 that we are launching and following up with on our clients behalf. We explicitly said at the begining of our clients search that we would continue to present our clients background until they were offered a board seat. Our client approved the 400+ target list in her email:
***,

Thank you for sending the target list. Please find attached the list back with the highlights you suggested. There are no companies that I'm opposed to on the list, but I have highlighted some in blue.

I will reply separately on my resume and cover note.

Thanks,
*****
Customer Answer
Date: 11/19/2024

Complaint: 22496606

I am rejecting this response because:
Executive Advisory had not requested approval to send another 200 letters, even after several attempts by me to find out the status. On October 6, the below email was sent with no response:

***** Jaros <*****************************>
Sun, Oct 6, 4:06?PM

to *********

Do you have any updates on this search? Its been months since Ive heard from you.

Thanks,
*****

Another email on October 9th:

***** Jaros <*****************************>
Wed, Oct 9, 1:52?PM

to *********, ***

Do you have any updates on this search? Its been months since Ive heard from you.

Thanks,
*****
After no response, I sent the below email on October 21st:
***** Jaros <*****************************>
Mon, Oct 21, 3:23?PM

to *********, ***

Can you please get back to me on the search so far? I havent heard from you in months, even after several follow up emails.

Thanks,
*****
And my final email on October 30th:
***** Jaros <*****************************>
Wed, Oct 30, 8:16?AM

to *********, ***

Any updates here? Im considering reporting your business to the BBB since you have shady business practices. Called me every other day until I signed your contract, and now nothing for months, and ignoring emails.

I would appreciate at least a response, for $3k that I paid you.

None of the above emailed were replied to, which prompted my complaint with BBB. They are misrepresenting the communication between us as they have not contacted me nor responded to any inquiries since June. Is there any proof that another 200 letters were mailed out? I understand that nothing is guaranteed but I have not received one phone call from any mailings they claim to have made.

Sincerely,

***** *****
Business Response
Date: 11/24/2024
Our ageement was to continue providing our client with information to support their board search, until they realized their goal. All of the information that we are using has been approved by our client.
Customer Answer
Date: 11/25/2024

Complaint: 22496606

I am rejecting this response because: when was the last mailing completed? Where is your communication on the matter? Nothing has been done since **** according to the information Ive received from Executive Advisory.

Sincerely,

***** *****
Initial Complaint
Date:10/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid Executive Advisory almost $3000 for their services. My experience was much the same as the dozens of other complaints on these pages. Their non-refundable policy is meaningless, and is not adequate refuge when committing malfeasance and/or misrepresenting the duties they have agreed to perform to achieve the results they advertise. After the initial flurry of activity over the first few months, they only contact me after I prompt them. Each list is smaller and smaller, and contains fewer and fewer valid contacts. I enlisted their services almost 2 years ago. The last anemic list they provided was about 6 months ago after I prompted them. This level of "service" is unacceptable by any standard. Whatever they claim to be doing, it is obvious by the repeated complaints that their method does not work and their claims are bogus. A full refund is the only acceptable solution at this point.
Business Response
Date: 10/09/2024
We are in contact with our customer and have we agreed on a plan to move forward. Thanks for your assistance in this matter.
Customer Answer
Date: 10/09/2024

Complaint: 22371757

I am rejecting this response because:
The proposed "plan" is the same as I have heard several times below, which has yielded no results. Furthermore, I have seen absolutely no action on this plan as of yet - so it is just more talk. If the company is capable of the plan as proposed, why were they not repeatedly implementing this plan on at least a monthly basis over the last two years? It was only proposed when I raised a complaint with the BBB. When I demanded a refund directly from the company, they denied the demand and ignored further communication from me. A simple review of the stacks of additional complaints in the BBB's possession will show that this is their usual tactic, and nothing is ever accompllished.

Sincerely,

***** *******
Business Response
Date: 11/21/2024
We are currently performing services for Dr. ***** *******, we thought we articulated that in our last correspondence, sorry for any confusion.
Thank you for your assistance in this matter.
Customer Answer
Date: 11/21/2024

Complaint: 22371757

I am rejecting this response because:
They are indeed engaging in activity again. However, it is only a repeat of the same ineffective activity they sporadically engage in, with a proven track record of failure to produce results. They have a failed strategy and do nothing to improve their service model. It also took a BBB complaint to spur them to take these actions, even though they say they will continue working with their customers until they are successful. This response is not adequate. Repeating the same strategies that are known to fail will not produce successful results. "Busy" does not equal "effective." They might as well be diligently fly fishing.

Sincerely,

***** *******
Initial Complaint
Date:10/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contracted with Executive Advisory Board Search and paid $2995.00 to find a board seat - they said 85% of their clients are placed within ****** days. I spent 90 minutes on a call, sharing my expertise and experience and then approved the note and resume they'd use. After waiting several weeks for an update, I reached out to see where we were and didn't receive a reply. I followed up again about a week later and copied the person who signed me up - ********* ******** responded with a spreadsheet filled with [outdated] contact information and notes about what they've done. The names, phone numbers, emails and other info for many line items are not valid. They claim that that's not a worry - but how are they leaving voicemails for people who don't work there anymore. It's not clear that they actually did anything. I don't think they are actually working on my case. I emailed again this week and asked for an update along with a request for an update with the process. I haven't heard back yet - but as a start up business watching every dollar, it's frustrating to have this hanging out there with zero proactive communication.
Business Response
Date: 10/02/2024
We are in receipt of Ms. Hardin’s complaint ,and we take her concerns very seriously. We have no staff who have left our firm in over five years, and we don’t have any non-answered phone lines. We have completed all, of the follow-up calls on our client’s first list and we have completed the research and are launching a new double list of 200 to make sure we complete her search this coming month. It can sometimes take repetitive lists, but we don’t want it to drag on, so when we don’t get a hit, we double down and launch 200. Our fee is non-refundable but we guarantee to keep generating contact information and follow-up until our client, Ms. Hardin, realizes her board objective.

We offer support services for professionals seeking board appointments. We develop resumes, cover notes, follow-up call and email presentations, research target companies, get contact information of decision makers, print, address, stamp and mail resumes to those decision makers and make follow-up calls on our clients’ behalf. We provide all of the services that we can control. We can’t control being invited to interviews or making board appointment offers. Our methodology has been successful for board seekers and although sometimes, it can take continued efforts, we guarantee to keep providing research, mailing and follow-up services, until she realized her goal.

We understand that this process can sometimes feel like going down a black hole but it’s the only way to make a connection with a decision maker who will nominate her, unless she has a friend who invited her to be on a board or the product of an executive search. Most of the time our process produces a board seat within 90-120 days but sometimes her background and the right decision maker just don’t connect within that time period, not because your background is not right, it’s just the timing. We know this, that is why we guarantee to continue the process, at no additional cost to her, until the connection does occur and she gets nominated and accepts a board seat. We have found no easier or better way. The effort is well worth the investment for non-monetary and monetary reasons. The minimum remuneration package, that we search for, is $159K per year and the average tenure on a public board is 8.6 years, making her nomination over a million-dollar annuity, as well as the learning experience of a Harvard MBA.

The strategist managing Ms. Hardin’s project was not called, to the best of our knowledge, but we will reach out to her to resolve her complaint.

Customer Answer
Date: 10/03/2024

Complaint: 22370210

I am rejecting this response because: I have been reaching out to the person managing my account (Jim) and he won't respond to me. When I reached out to Elizabeth she replied with a spreadsheet that has notes listed, but no update on what I could be doing, where we were in the process, what - if any - connection (not just email or vm) had been made. I don't think taking my money and not replying to my inquiries is acceptable. Weeks are going past and I would like more information on the progress. In addition, there are numerous complaints about the company here on the bbb website indicating that lots of people are experiencing the same lack of communication as I am.
The company replied to the bbb complaint before they replied to my request.

Sincerely,

Laura Hardin
Business Response
Date: 10/09/2024
We have contacted our customer directly and have arranged a meeting for the Wednesday, 10/16/24. Thank you for your assistance in this matter.
Initial Complaint
Date:08/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $2,895 to Executive Advisory in June, 2021. As per the attached contract, Executive Advisory was to work with me until I obtained a board position. I have reached out several times to two individuals there, and submitted inquiries on the general website and have not heard back since July 2023. Most recent communications from me to the two employees there I was in contact with is attached. I relocated to ******* in 2022.
Business Response
Date: 08/17/2024
I am in receipt of this complaint. Our service fee is non-refundable, although our guarantee is to stay with our customer and continue to generate contacts and present their background to decision makers, until they get a board seat, unless they fail to communicate with us for period of 60 days. We have not heard from this customer since 2003. We have thus far mailed out and followed up with 400 targets and as a courtesy we would launch an additional list, if our customer so desires, at no additional cost and updates us on any changes to their background. It can sometimes take repetitive lists, but our clients always come to fruition with our process.

We offer support services for professionals seeking board appointments. We develop resumes, cover notes, follow-up call and email presentations, research target companies, get contact information of decision makers, print, address, stamp and mail resumes to those decision makers and make follow-up calls on our clients behalf. We provide all of the services that we can control. We cant control being invited to interviews or making board appointment offers. Our methodology has been successful for board seekers and although sometimes, it can take continued efforts, we guarantee to keep providing research, mailing and follow-up services, until you realize your goal.

Sincerely,

***

***********************, Managing ************************************** SEARCH
T ************ | F ************
Customer Answer
Date: 08/19/2024

Complaint: 22130254

I am rejecting this response because your response stated "We have not heard from this customer since 2003". This is untrue. The contract was signed many years after that. My email attachment indicates I have emailed you four times (three in 2023 and once in 2024) and never heard back. I am interested in resolving this by continuing to received targeted lists until I get a board placement, as per the contract.

Sincerely,

*****************
Business Response
Date: 08/31/2024
We are more than happy to continue generating lists and following up until our customer gets a board seat and is completely satisfied!
Customer Answer
Date: 09/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:06/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid Executive-Advisory $3,000 in 2022 to help me find a paid position on a board of directors. During the past 18 months, I have never received a contact/introduction to anyone affiliated with a board of directors. In addition, I have never received documentation showing they have made any contacts. I believe this service is a scam and they never intended to provide any service.Service Agreement: ****************************************
Business Response
Date: 06/16/2024
We respectively disagree with our customers complaint. First of all, our client did not pay $3,000.00 and our service fee is non-refundable, as we do all the work upfront. We delivered all of the elements of our agreement to the customer, which he acknowledged, including two additional complimentary printing and mailings, which amounted to $400, which our client was obligated to pay for, per the service agreement, but we picked up the expense as a courtesy. Our Service Agreement clearly states that we will continue to generate information for our client until they meet their board objective, unless they fail to communicate with us for a period of 60 days or more. The last communication we had with this client was over six months ago, we have copies of every email, list and documents that were send and received from our client.

That being said, as courtesy to this client we would gladly continue services, at no additional cost, If the client communicates with us and updates us on his current status.

We offer support services for professionals seeking board appointments. We develop resumes, cover notes, follow-up call and email presentations, research target companies, get contact information of decision makers, print, address, stamp and mail resumes to those decision makers and make follow-up calls on our clients behalf. We provide all of the services that we can control. We cant control being invited to interviews or making board appointment offers. Our methodology has been successful for board seekers and although sometimes, it can take continued efforts, we guarantee to keep providing research, mailing and follow-up services, until you realize your goal.

Customer Answer
Date: 06/17/2024

Complaint: 21845123

I am rejecting this response because:
Please see attached summary. I am happy to include the supporting emails, too.
Sincerely,

*******************************
Business Response
Date: 06/23/2024

Dear BBB, our service fee is non-refundable as we do all the work up front, as noted in the clients receipt, noted below is our customers acceptance of our work product. Our guarantee is to continue supplying information to our clients until they reach their goal,unless they fail to communicate with us for a period of 60 days or more, which is the case with this client. That being said, we are still willing to continue service and mailing fees at our expense on behalf or our client, should he so wish

Thanks again for all of your work on this. It was great to see the list of companies and I really like how you wrote the resume and cover note (updates to all 3 are attached).

I did my best to include a lot of potential companies on the list. However, my favorite locations will be
*********, *******, *******, *******, *****, ****, *********, ********, ********, **** (most of these locations have very easy flights from ******** and ********* airports
I would prefer to avoid travel to the Northeast, I wouldn't mind working with a portfolio company owned by a PE firm in the **
West Cost and Southeast are also good
I am looking forward to our next steps.

*******
Initial Complaint
Date:04/30/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid $3400 US to enlist the support of Executive Advisors to secure a Board position. I was provided with ample (fraudulent?) information about their success in placing candidates on company Boards. They agreed to support me in securing a position and indicated that due to my background as a female business leader my skills would be in demand. There was no contact from them after 6 mths and no evidence at all that they did any work to find me a position. I contacted them several times, both my primary contact *********************** and the executive director, ***********************************, at first simply asking for an update and if I needed to provide more info. With no response, I then started to request a refund as I could not point to any work on their part that justified the high fee. Neither responded. I paid them in March 2023 and by Aug 2023 there was zero feedback.
Business Response
Date: 05/02/2024
We are in receipt of our clients complaint. First of all, our client paid $2795.00 and not $3400. Our service fee is non-refundable, although our guarantee is to stay with our client and continue to generate contacts and present their background to decision makers, until they get a board seat, unless they discontinue communication with us for a period of 60 days or longer, which was the case with our client, ***************************. We have thus far developed over 500 board contacts and launched and followed up with 100. We have indicated to the client that it can sometimes take up to 300 hundred follow-*** and we were ready to launch an additional 200, but we did not hear back from our client for a period of 60 days.

That being said, we are always ready to continue developing research and conducting follow-up for customers, until they reach their objective, providing they call to discuss.

We offer support services for professionals seeking board appointments. We develop resumes, cover notes, follow-up call and email presentations, research target companies, get contact information of decision makers, print, address, stamp and mail resumes to those decision makers and make follow-up calls on our clients behalf. We provide all of the services that we can control. We cant control being invited to interviews or making board appointment offers. Our methodology has been successful for board seekers and although sometimes, it can take continued efforts, we guarantee to keep providing research, mailing and follow-up services, until they realize their goal.
Customer Answer
Date: 05/02/2024

Complaint: 21644904

I am rejecting this response because there was no effort or response from Executive Advisory despite my calls and email follow up. There is no evidence at all to support that any effort was made from Executive Advisory on my behalf. None. I repeatedly reached out with no response similar to many other people. Please see the **** reviews for Executive Advisory as my comments about unprofessional work, and no follow up are consistent with many other consumers that were duped. I have included last contact and my requests for feedback which were ignored. Please refund the full amount.

Sincerely,

***************************
Business Response
Date: 06/12/2024
We are in receipt of our clients complaint. First of all, our client paid $2795.00 and not $3400. Our service fee is non-refundable, although our guarantee is to stay with our client and continue to generate contacts and present their background to decision makers, until they get a board seat, unless they discontinue communication with us for a period of 60 days or longer, which was the case with our client, ***************************. We have thus far developed over 500 board contacts and launched and followed up with 100. We have indicated to the client that it can sometimes take up to 300 hundred follow-*** and we were ready to launch an additional 200, but we did not hear back from our client for a period of 60 days.
That being said, we are always ready to continue developing research and conducting follow-up for customers, until they reach their objective, providing they call to discuss.
We offer support services for professionals seeking board appointments. We develop resumes, cover notes, follow-up call and email presentations, research target companies, get contact information of decision makers, print, address, stamp and mail resumes to those decision makers and make follow-up calls on our clients behalf. We provide all of the services that we can control. We cant control being invited to interviews or making board appointment offers. Our methodology has been successful for board seekers and although sometimes, it can take continued efforts, we guarantee to keep providing research, mailing and follow-up services, until they realize their goal.
Initial Complaint
Date:04/22/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sadly, my story reads exactly as every other complaint about Executive Advisory. I trusted *** and *********. They promised a board seat in 90 days, and a year later they promised to ramp up their efforts and from that day forward, I have never heard from them again. I have reached out by phone and email countless times and have had no response. They are not holding up their end of the contract by sticking by me until a seat was found and I have questioned all along the quality of the efforts they were providing. They talk a great talk, as you can see by reading any of these complaints, they fool well educated people into paying them a large amount of money with a fantastic ROI! But do not come through on their promise. I would love to legitimately hear of one person who has been provided a board seat position making six figures a year. Better yet, of all these complaint's has anyone with EA reached out to you in an effort to place you on a board after making a complaint and have any of you considered a law suit that includes all of us in a class action suit? We have been played by this company. Lets create a group on FB and hire an attorney, if for no other reason than that they dont take any other persons money ever again! I even explained to *** that my husband was a cancer survivor and I had two kids and that I could not afford to lose money because I was played. And here I sit, over a year later being ghosted by them and I have no board seat and my investment is gone.
Business Response
Date: 04/28/2024
We are in receipt of our clients complaint. We never told our client that we guaranteed they would get a board seat in 90 days. Our guarantee is to stay with our client and continue to generate contacts and present their background to decision makers, until they get a board seat, unless they discontinue communication with us for a period of 60 days or longer. We have thus far mailed out and followed up with 600 targets and paid for additional printings, as a courtesy to our client, in the amount of $1000.00. Our client notified us, in an emai,l that she was terminating our relationship, hence the reason for a pause in communication.

That being said, we are always ready to continue developing research and conducting follow-up, for customers, providing they call to discuss.

We offer support services for professionals seeking board appointments. We develop resumes, cover notes, follow-up call and email presentations, research target companies, get contact information of decision makers, print, address, stamp and mail resumes to those decision makers and make follow-up calls on our clients behalf. We provide all of the services that we can control. We cant control being invited to interviews or making board appointment offers. Our methodology has been successful for board seekers and although sometimes, it can take continued efforts, we guarantee to keep providing research, mailing and follow-up services, until they realize their goal.

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