Business ProfileforBlueair, Inc.

First - the reason I cannot say that this issue was within one year is that I have been trying to resolve it since 2022, when I purchased a replacement filter for a Blue Pure 211+ air purifier that did not fit my unit. I purchased the filter from National Allergy, but after providing them with multiple pictures and measurements they could not figure out the problem. They contacted Blueair, and despite their being copied on multiple messages, they did not respond. National Allergy finally agreed to refund the purchase price of the filter, but not the cost to ship it back. I shipped it back and pursued the issue by contacting Blueair directly as I have a fully functional unit but cannot replace the filter. After several attempts I finally got an answer in October, 2023 that the unit had changed. The model number was still the same, so there is no way I would have known that. The operative part of the filter was still the same, but the base section (which was also the filter on mine) had changed such that the base could be replaced on the same top section I have, and that I could purchase filter inserts for it. The customer service person I spoke to on the phone offered to replace the base at no cost and I could purchase the filters. I was very pleased to have an answer as I also felt replaceable filters were a much better design. I was told someone would reach out to me to coordinate shipment information but nobody did. I sent a couple of follow up e:mail messages to ****************************************** with my telephone number and nobody responded.