ComplaintsforIberia Airlines of Spain
Airlines
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Complaint Details
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Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I bought tickets from Iberia on January 29, 2024 for two round trip tickets to *********. Both tickets were for premium economy. Our first flight was on July 11, 2024 and at the gate we were told that we were downgraded to economy. We were given a copy of Iberia passenger rights which had a highlighted section saying that we were subject to a 75% refund on our original payment. On our returning flight (July 23, 2024) we were downgraded once again. I was told to file a claim in order to get a refund. When I got a response back I was given les than half of my original payment. Iberia has single handedly ruined my vacation and is willfully withholding my compensation. This company sells tickets on order to fill the plane than they resell already purchased tickets at a higher rate in order to get a bigger profit. This is not how an airline should do business and they should be punished for their actions.Initial Complaint
07/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought the round trip ticket from ********* to Spain with same airline company on their official website. The first leg from ********* to ******* delayed . The time it landed is one minute before the next leg depart. I cant get out of the cabin until 45 mins later. There is no way I can catch my next leg and all trip after have to be rebooked. They rejected to rebook for me to let me go Spain. They said no flight in next few days. Ok but we can send you home. We will give you full refund. Then they send me home by a flight from ******* to *********. And I keep calling customer service. They keep telling me refund no issue. Just takes time. On July ******************************************************************************** I liable for full amount as they sold me the ticket but I havent use it. Man. How can I use it if you delay me ! And reject rebook me ! And now reject refund me. You guys are not running business in honesty way. I hope you bankrupt soon. Becuase thats the only way you can escape from paying me back for my refund. You guys fraud on cheating me to trick me go home rather than rebook me and I lose $2 k. You either pay me back. Or I will file a lawsuit with consumer dispute lawyer. You guys *****. Get out of our country if you cant be honesty doing business here !Initial Complaint
05/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I called iberia May 14, 2024 to make a basinet/cot reservation. I was told it was done, looked like me and the agent were bot fully understanding each other but to my understanding it was reserved on my ticket. I called again on May 18, ************************************************************************************************************************************************************************** that i no longer had the reservation of the basinet, so i asked for an explanation that he was not able to provide and i requested a supervisor that he refused to transfer me to. He placed me on mute without saying anything and then kept me on and off hold for over 15min not talking to me or providing a solution or supervisor. He will stay on mute all the time bot talking im guessing waiting for me to hangup, since i didnt he eventually did. I find this unprofessional and evasive.Initial Complaint
05/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I flew to ********* Spain in February 2024.I did not have my suitcase four out of the five days I was there. I purchased a few pairs of yoga pants, a couple T-shirts, scarf sweater, toiletries something to sleep in they will not reimburse me for a pair of gym shoes. Its been one excuse after another stating that they will not Honor a receipt from a souvenir store I couldve went to ***** and spent a ton of money at the fine quality stores they have over there, but I chose some cheap stuff to get me the excuses. The dates arent on the receipt which they clearly are. Please help me. !!Initial Complaint
02/26/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On the 14th of October, my wife and I missed our connecting flight from ****** to *****, (IB 6123), in which we had Business class seats ******* assigned. We missed our flight as a result of a 12-hr flight delay with our connecting flight from Las Palmas Gran Canaria to ******, (IB 3835 was delayed due to a parts problem with the plane). We had to stay in ****** overnight and catch the next IB 6123 flight on the 15th at 11:40am. However, when we arrived in ****** on the night of the 14th, the Iberia agent told us that there were no more Business class seats available on the next morning's flight, so he booked us on Economy seats ********** By the way, this flight ended up being significantly delayed too, (by 5 hours), also due to a parts problem with the plane! We therefore need to be refunded for the additional cost we initially paid when we booked our Business class seats on flight IB 6123 and ended up being downgraded to Economy, (on a very long flight), through no fault of ours. On 10/19/2023, our travel agent, *********, (through their agent AERTiCKET S.L.U.), filed a claim with **************************************** "BA NDC" - for reimbursement of the Business class seats, (since we had originally purchased the tickets through *********, we had to go through them to file the claim). When the claim was initially filed, AERTiCKET S.L.U. stated that it would *********** to 8 weeks to finalize the claim. It has now been over 18 weeks, and were still waiting to get reimbursed.Please help us with the airline so we can get this matter resolved.Thank you!Initial Complaint
02/23/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
June 25th approx. 12:25pm, purchased 4 tickets online via Iberia website for 7/2/23-7/14/23. Flight reservation number MEC1T (4 flights at $1,056.65 each.... totaling $4,226.60) Within minutes of completing purchase, one of the passengers informs me I had the wrong departure date. Immediately called Iberia **************** ***************) to correct. On the phone for 22 mins (12:32pm-1:04pm). **************** rep provided a cancellation confirmation number (20230625-38820340) stating the reservation was canceled and a refund would be issued within **** business days (due between 7/4/23-7/10/23). Total amount to be refunded was $4,226.60. Refund never hit account. Upon concluding the cancelation call, I rebooked 3 flights for 7/7/23-7/14/23 on reservation number J1FJT (3 flights at $1,001.65...totaling $3,004.95), and for one flight for 7/8/23-7/14/23 on reservation J1G1P ($1,197.65). Since 6/25/23 cancelation call: Iberia never refunded the original flight reservation, which shouldve cleared the bank prior to any return flights on either flight purchases. Cancelation number is a valid reference number in their system and has been used numerous times when personally calling Iberia for status updates. The matter was escalated with Amex to assist as Iberia didnt properly cancel the res, duping me into buying 4 more tickets, then mixing up the reservations so at least one flight was used on each to justify the double charges as valid. Since the expectation was that the second flight purchases were the desired flights, Im requesting the original flight reservation refunded ($4,226.60). Everything that transpired after 7/10/23 contradicts the original information provided by Iberia on 6/25/23. Iberia claims that the return leg was used is an effort to invalidate my claim and thereby scam me out of an additional $4k+. Amex was unable to clear up the matter on my behalf due to the run around from Iberia.Initial Complaint
01/31/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Name of passenger: ******************************************* Flight Number: IB6252 Reservation: NMJR4 Ticket Number: 075-1417783484 Itinerary: *** to ****** Flight date: 12/20/23 I am writing to express my profound disappointment and concerns following my recent Iberia flight on December 20, 2023, from JFK to ******, Spain.Despite having paid for an extra legroom seat, I was assigned a regular seat at the back of the plane upon arrival at the airport. This experience left me deeply dissatisfied with the service provided. I contacted the company in January expressing my concern, and they audaciously responded on January 21, 2023 as attached in the email with a blatant refusal to issue a refund. Furthermore, they have admitted to their mistake, referencing an entirely different flight in September 2023. This level of incompetence and disorder is utterly unacceptable. I refuse to bear the consequences of their unprofessionalism and disarray.Amount Paid and needed to be refunded to me: USD ***** I urgently request a refund for the extra legroom seat and wish to emphasize the gravity of my dissatisfaction and the potential impact on my loyalty to Iberia.Iberia's immediate attention to this matter is not only appreciated but necessary to address the serious concerns raised.Thank you,Initial Complaint
12/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Iberia broke my checked luggage.Initial Complaint
12/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Please refer to timeline and granular details within uploaded PDF file. Synopsis is, I had booked a trip from ********* to ******** to ******, round trip October 29, 2023. I contacted Iberia to see if I could, instead of going from ******** to ******, could I purchase another ticket, one way, from ******** to Valencia (and abandon the second leg of my trip to Spain). I was told by an Iberia rep that, yes, I could. And it was further confirmed by that rep (on a recorded line), that I could check my luggage from ********* all the way through to Valencia (even though that was a departure from my original itinerary). I purchased the one way ticket based on Iberia's confirmation that luggage could go to Valencia. I contacted *************** (the actual carrier for all flights purchased from Iberia) and BA confirmed that the information provided to me by Iberia was indeed incorrect, luggage could only go to ****** rendering my ticket to Valencia useless. I want a refund for the one way ticket from ******** to Valencia. Please refer to details in PDF upload but I contacted Iberia immediately WELL before the flight in question occurred. Iberia has yet to resolve the issue or even contact me with status. Please note Iberia's **************** Plan documentation provided on uploaded PDF.Initial Complaint
12/05/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On July 2022, my travel agent (****** @ *************, ************ **) bought a ************ -****** plane ticket for me and my wife for 2850$ to travel on September. Unfortunately, due to lower back problems, I was unable to travel and had to change my ticket. The new ticket (included my daughter) was bought on January 16 for travel on May 2023. My agent informed me that the change fee was 300$/ticket and that Iberia would reimburse (2850-600)$=2250$ to my credit card within 4-6 weeks. Finally on Feb 28, an email saying that the case would be settled within the next seven days arrived with expedient case number:P20230301-34840337.We waited for 6 more weeks and informed our agent that no reimbursement had been done so she decided to call Iberia to see what happened. On June my agent tells me that Iberia had sent a voucher to my e mail. After verifying I wasnt able to find anything from Iberia, voucher or reimbursement. On October, my agent informs me that she had talked to Iberia in ***** and that the problem was going to be settled soon. To date, Iberia still has my $2250 and I dont know what to do to get my money back.
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Contact Information
5600 Mannheim Rd
Terminal 3 East Lobby
Chicago, IL 60666-1007
Customer Complaints Summary
11 total complaints in the last 3 years.
11 complaints closed in the last 12 months.