Customer ReviewsforUptown Animal Hospital

I have been taking my 17 1/2-year-old Maltese to Uptown since he was a small pup. Recently, I had to take him in for diagnosis/treatment for an infection. I was shocked when I received the bill, which was just under $1000. When I arrived home, I decided to check the medication cost: Naturally, I understand that medications from veterinary practices are going to be more expensive, but, in this case, the differences were jaw-dropping. These were not small differences. Specifically (what I was charged vs. THEIR online pharmacy cost): Presdnisoline: .27 each (I was charged $46.20 for 3 vs. .81)Apoquel: $2.95 each (I was charged $140 for 30 vs. $88.50)Cefpodoxime: $1.39 each (I was charged $24 for 2 vs. $2.78)Opptimmune: $63.99 (I was charged $90.94)When I pointed this out in an email, ***************************** (the Practice Manager) informed me that I had to take into consideration "other factors." When I asked what other factors were, he told me that my concerns had been addressed to the best of his ability and that maybe Uptown was no longer a good fit for us. I called Uptown to get the number of their corporate office to express my concerns and they connected me to *****. I asked ***** for the corporate number and he informed me that he didn't have it and that I could look it up. When I again addressed the price discrepancy, he told me that I was welcome to come up and spend some time with him if I wanted to "learn about business." I was outraged! He then proceeded to tell me that ****** and I were banned from Uptown and that we could find another provider. I did my research and found that Uptown is now owned by ***************************. I spoke with ******, the regional manager. Ultimately, in an email response, she said that in small vet hospitals, the "holding costs of inventory were more expensive." She also said that since we had been coming to Uptown for so long, "I am surprised that you have not noticed our pricing structure until now." Profit OVER Pets.

I have been a patron of this business for more than a decade, as it was referred to me when I first got my two dogs. I loved them in the beginning. They were great with my dogs, attentive, not pushing unnecessary and extra services. Over the years, however, their approach have turned into somewhat of a used car salesman pitch. I've also directly observe them adding things onto the **** when I've said "no" to a certain service. This happened recently and it's been a headache and battle to get them to refund the amount, even after they have acknowledged it. I'm sorry to say, they have lost my business and potential customers should be warned of their over-charging practices and review the **** of sale before paying for services.