ComplaintsforFLATS LLC
Apartments
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Complaint Details
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Initial Complaint
06/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I lived in a property managed by Flats, LLC in *********, **** by the name of Church + State Apartments. I resided in unit 502 from September 2023 - March 6, 2024. In April 2024 I began speaking with on-site staff at Church + State Apartments as Ohio tenant law requires a final disposition, security deposit, and any overpayments be refunded within 30 days. April 2024 was well over 30 days but I was not able to get anywhere with the on-site staff. In early May 2024 I began speaking with a Regional Manager for the property by the name of ********************************** *************************************** *************) via email who sent me a final disposition and confirmed I would be receiving a refund in the amount of $578.63. He a check was sent but I never received it. At that time, he confirmed that the accounting team for Flats, LLC had placed a stop payment on the check and had it reissued to the address I provided via email. About 3 weeks passed and I did not receive the check. After reaching out to *****, he mentioned that the accounting team would place another stop payment and reissue a check with a ***** tracking number. Since then, another week has passed and ***** has stopped responding to my emails. I have offered a phone call or a direct deposit option but I cannot get ahold of ***** any longer. Supporting document such as my final disposition and emails with both Church + State on-site staff and ***** (Regional Manager) attached. I have also attached text messages asking for a final disposition with the on-site staff.Customer response
06/21/2024
Better Business Bureau:
The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.
Sincerely,
***********************Initial Complaint
02/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The building has roaches. A resident, not sure who, slipped renters rights under peoples doors so the building responded by promising inspections to get the issue resolved. I made sure my apartment was ready to be inspected and on the day of inspection, I stayed home. But no one ever came. This was January 24th, 2024 and there has been no update since then. So I have zero confidence they will fix the issue. I just want as much money back as possible and to move out. I told *******, one of the managers my concerns and he admitted to advertising this place as luxury but it not really being luxury. I told him I couldnt agree more. This is not a luxury building but it is advertised as one. The hallways are dirty and some areas need maintenance. The elevators are really dirty all the time. They have a doorman who will harass people when he pleases. One of the elevators does not go to the tenth floor and thats the elevator that will often come first. I have also written to HUD for harassment by the doorman, *******. From talking to other residents, and even staff at the coffee shop thats right there by the front desk, I know I am not the first, second, or even third person to have been harassed by *******. He told me I cant park in the loading zone. But everyone else can from what I see every single day. Some people can even park in the flashing zone without flashers! I felt a month off my rent would have been a true sorry and so did the manager, ****** when I finally was able to talk to someone. But they thought $150 would make any difference. It was a slap to the face. With the roaches and the harassment, I just want out. And for a some sort of refund to take place. They knew about the roaches and still rented the apartment. They also lied about the units availability. It was listed as available now when in reality, they hadnt even begun to prep the unit. This cost me extra money, time, and effort. When I first briught up availability issue, it was ignored.Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was overcharged one time pet fees in the amount of $500.00. $250.00 for the month of March and $250.00 for the month of April by **************** Flats company. I would like to be refunded the money. I have screenshots of the payments. I no longer live there and have repeatedly asked management to take care of this matter. It has only been ignored. I wish for the BBB to help in resolving the refund that is owed to me.Initial Complaint
10/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
**************** (a rental building) management has repeatedly failed to properly maintain the elevator system causing significant inconvenience and disruption of daily life activities of many residents in the building, and for some disabled residents, violates their rights under the **** The management has also failed to adequately communicate with the tenant community how they plan to resolve the constantly failing elevator maintenance issue. I demand that the ownership and management of the building immediately communicate an elevator maintenance remediation and breakdown prevention plan to the tenant community.Initial Complaint
04/18/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Landlord / property manager ignoring request for communication and such issues involving lease renewal and inquiry to information with application to subsidy program.Initial Complaint
02/05/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Building Manager informed of security problem via email. The problem remains to be addressed: From: ****** ******** <*******@gmail.com > Sent: Wednesday, January 6, 2021 5:13 PM To: ******************* [FLATS] <************************************** > Cc: Zaidan Law <******************* > Subject: Re: Apt 11** Please be advised that the maintenance request to make the Mezzanine doors safe has been marked complete and deleted from the Lively App, our maintenance request and social platform. Please ensure that the doors are secure (add deadbolt or similar) and inform other 11th floor residents of the security problemThe doors that lead directly to the apartments from the common area of the building remain only semi-secure and continue to be a security concern of all 11th floor residents, none of whom have been informed by building management.Initial Complaint
01/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The door for the parking garage servicing Flats LLC's apartment "****************" (***************, garage is ***************) has been broken and stuck wide open for months. I have been pressing them to get it fixed for at least 3 months now. They will not confirm a deadline by which it will be fixed. The lack of garage security is leading to all sorts of problems in the garage. There is increased police presence due to assaults, robberies, etc. Multiple people are claiming the catalytic converter was cut off their car while it was parked in the garage here. All of these issues are easily preventable if they would just fix the garage door. Management at the building acts powerless, and apparently their superiors' have no desire to attend to the company's maintenance liabilities. The company keeps charging us the full $125/mo for parking despite the obviously reduced value of the garage being unsecured.
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Customer Complaints Summary
7 total complaints in the last 3 years.
7 complaints closed in the last 12 months.