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ComplaintsforThe Cooper
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Complaint Details
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Initial Complaint
09/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
The Cooper charged me twice for the insurance premium. Before that, I subleased my apartment and the new resident sent them the insurance document. The office knew we updated the information and signed the sub-lease agreement. They only agreed to give me credit refund. I accepted that. Now it's end of September, I kept contacting them and no any progress so far. I attached our email history. Please let me to give the money back.They charged me twice $12.36 (insurance premium). I attached the screenshot. Because they didn't give credit refund, I can't pay the next month rent so far. If I pay the rent late, they may charge me late fee. Thanks!Business response
10/30/2023
Hello,I would like to respond to a complaint that was filed on 9/29/2023.***** and I communicated with each other via email and the credit was applied to his ledger. Please see attachment.Thank you,***********************Resident Accounts Manager, The Cooper720 *************************. | *******, ** 60607Resident Accounts Manager, *************************************************************; | *******, ** 60607Customer response
10/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.