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Find a Location

United Center has 1 locations, listed below.

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    Business ProfileforUnited Center

    Arena

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1901 West Madison Street, Chicago, IL 60612-2459
    BBB File Opened:
    12/18/1995
    Years in Business:
    29
    Business Started:
    1/1/1995
    Business Started Locally:
    1/1/1995
    Business Management
    • Mr. Terry Savarise, Senior Vp
    Contact Information

    Principal

    • Mr. Terry Savarise, Senior Vp

    Customer Contact

    • Mr. Terry Savarise, Senior Vp

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    United Center *********************************** To Whom It May ********* am writing to express my extreme disappointment and outrage regarding the vicious attack on my son, *************************, and his friends that took place at your venue on Saturday, June 1, 2024, during the Chi City Classic. The lack of adequate security measures allowed a violent mob action to unfold, resulting in severe injuries and trauma to my son.******* sustained multiple injuries from this unprovoked attack. The trauma he and his friends experienced is unimaginable, and it is deeply troubling that such an incident could occur within the premises of the United Center. This venue, known for hosting significant events, should have had sufficient security and police presence to prevent and defuse any such violent occurrences.Adding to our distress, there are multiple videos of the attack circulating on social media. These videos are a ***** testament to the failure of security protocols at your facility. I intend to forward these videos to media outlets to bring public attention to this grievous lapse in safety measures, which should never have taken place at your venue.Given the severity of the incident and its impact on my son, I demand immediate contact regarding the steps the United Center will take to address this situation and provide assistance with Marquels injuries. This incident reflects a severe breakdown in ensuring the safety and security of your patrons, and I am gravely disappointed by the United Centers failure to protect my son and his friends.I expect a prompt and comprehensive response to this matter.Respectfully,***************************

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Arielle D

    1 star

    05/22/2024

    Their hours are from 11am to 6pm. I called at 5:30 no answer and continued to call no answer!

    Local BBB

    BBB of Chicago & Northern Illinois

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