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ComplaintsforMetro Collision Experts, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
10/27/2022 My vehicle was being repaired at this facility and has visible damage to the roof of the vehicle that was not there prior to going in for body shop repair. It appears that blunt force with a tool cause significant damage to the body of my truck.The son of the owner was very defensive when zip mentioned it to him, and the owner has been evasi e and want me through the insurance company. My vehicle was damaged while in their possession. I'm seeking them to repair the damages.Business response
05/03/2023
We Repaired ********************** **** Escape-LAST YEAR- he had a few issues with insurance covering mechanical items.
appx mid-April 2023- ****************** came ** and accused ** of damaging the driver side roof-we explained to contact his insurance company as to they would have pictures of his vehicle before we even repaired.
I refuse to be bullied by this customer which his truck is a ********* escape.
This is something that most likely was there-and he wants to blame **?
The insurance company has pics of the vehicle-the dent was there- not related to the accident per insurance company
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.