Business ProfileforDirect Auto Insurance Company

My car was hit on 8/3/2023, Direct auto insurance took 9 months to take responsibility for the accident and repair my vehicle. Turned my vehicle over for tow to Direct Auto Insurance storage yard on May 3rd, 2023. I was told the vehicle would be ready around the end of the month. Three weeks later it was still in the storage lot with no work being done when I contacted them. Direct auto insurance hasn't contacted me at anytime during the process. Diamond collision on north ********** is the repair shop that's doing the work. The repair shop never informed me of the start of the repair or anytime during the repair to inform me if there were any additional repair or parts costs. On June 20th I was informed that my vehicle was repaired and ready for inspection and pickup. At that time I was told to bring the Insurance check my deductible and the Embetterment fee. I was never informed of such a fee and never approved of these fees through the process. I was informed of this fee after the work was completed, but i never gave approval for the added repairs/costs. I contacted Direct auto insurance and they haven't responded as to my complaint. The shop is pressuring me to pay the Embetterment fee and pick up the vehicle or they may start to start storage fees also. Direct auto insurance just informed me of the Supplemental estimate that they received from Diamond collision on June 24 for the repairs that have already been done, which I nor they approved. Direct auto insurance low-balled the initial estimate and relied on the shop to submit the Supplemental for further approval. Now they want me to pay for repairs the insurance company should be paying fore.