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Complaint Details
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Initial Complaint
06/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
***************************** ************ I have been paying InSureOne on the spot for my car insurance for over 4 years.I recently had a car accident on June 4th 2022. My car has hit from in the back, Maybe 3 - 4 thousand in damage. This was a hit and run. American Heartland is the company I was told to call for my claim. I have claim number of **********. I have send pictures filled out many documents all thru their website. The car has been sitting in the autobody shop for over a 2 weeks. No one from American Heartland have contacted me. Can you please help me. My policy number is AHW1225188 with InsureOne. I have been terribly stress and neglected with both companies. I have called several times, left over 30 voicemails all to no avail. Can you please help me? Please!American Heartland ************** or ************** or ************ InSureOne on the Spot ************ Thanks ***************************** ************Business response
07/07/2022
To whom it may concern:
Insure On The Spot Services, **** has no involvement in the claim process. ********************* determines the outcome and handling of all claims. We contacted ************************************ and received the following information regarding the claim, please see attachments.
************************************ also stated that ******************************** has not submitted the **** of Sale and they are unable to locate a police report.
We feel the above information should answer any questions regarding this matter.
Respectfully,
Insure On The Spot Services, ****
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Contact Information
8537 S Cicero Ave
Chicago, IL 60652-3504
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Get a QuoteCustomer Complaints Summary
11 total complaints in the last 3 years.
2 complaints closed in the last 12 months.