Business ProfileforUnique Auto Parts
Current Alerts For This Business
In August 2024, BBB investigated Unique Auto Part's business practices. This investigation was prompted by a complaint submission regarding a consumer never receiving items from the website after making a purchase. The consumer alleged the business contacted the consumer via email and claimed they would receive a tracking number but never have, and stopped answering any communication.
per the consumer:
"My Grandson ordered a wheel and tire on Feb 7, 2024. He was told he would receive a tracking number with in 3 days. No e-mail sent. I called them 9 times, I TIME THEY TOLD ME IT WAS ON ITS WAY TO MY HOME. That date would have been Feb 17, 2024.Called again today Feb 21, 2024 no answer. Left a message again. No phone call back."
We do not have a viable address found for this location. There is no SOS report for this company. We have not received a response regarding the ownership and the type of business they are running.
Please see the BBB articles regarding warnings about online retail scams, with tips on how to spot a possible retail scam, here.
On 08/30/2024, BBB requested additional information. As of 9/11/2024 the business contact email we have for the business hit a hard bounce, not going through.
Based on the information detailed above, BBB cannot confirm the legitimacy of Unique Auto Parts.
Additional business information
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 08/30/2024, BBB contacted the business regarding their advertised products on their website. The business advertised a Guarantee that needs to be substantiated as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
https://uniqueautoparts.us/thank-you.php
We 100% GUARANTEE to find your auto parts in 24 - 48 Hrs. or less or we will REFUND the locating fee, Additionally, our sellers agree to DEDUCT the fee from the final sale price. So you the buyer break even financially and have nothing to lose, all while receiving higher priority/quality responses from sellers.
- Provide details concerning the 100% Guarantee and make it fully visible for consumers.
The BBB Code of Advertising States:
1. Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
20. Warranties or Guarantees
20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.
20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”
20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 3659 N. Kedzie Ave., Chicago, IL 60618
- BBB File Opened:
- 8/19/2024
- Business Management
- Business Manager
- Contact Information
Customer Contact
- Business Manager
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
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