ComplaintsforBJ's Auto Repair
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Complaint Details
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Initial Complaint
12/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On November 6, 2023 I went to B.J.'S Complete Auto Repair because I was recommend by another mechanic that couldn't not help me. I never been to this place or heard of it till now. I went and introduce myself to the owner name ***. I explain that my car was having trouble and that it will shut off on me and then turn on . That this was a recurring problem, I then told *** that I had the car diagnose by another mechanic and he said it could be possible the fuel pump. *** then told me he would have to check to see if it was that. On 11-6-23 at 10 am I left the car. At 1pm the same day *** called me and guarantee me that it was not the fuel pump and then said that it need a new battery, spark plugs, and throttle scub. He guarantee me that was the problem the car kept shut off on me. I trusted his word and gave him permission to do the work. That same day about 4pm *** called me and let me know that the car was done I went to pick it up as soon as I left his garage the car shut off on me in the middle of the street. I called him and he sent over the mechanic that was supposly fixing it he put it on this machine and drove it with me and the check engine light went off I left then and the same night the car shut off on me again on ******* and Major. I then called him and let *** know. He then sent two guys to help me and the push the car to a parking place to avoid traffic. He had it towed and then called me the next day. Mind you he guarntee me that it was what he just did to the car. *** then said tome that it was the fuel pump I then asked him that why he told me that I needed all this other stuff if it wasnt what I needed. He then put a New fuel pump. The car shut off on me again December 10, 2023 would not turn on kept saying fuel gas cap loose I checked it but it was in the right place. I then took it to another shop to have it diagnose and he said that it was the Fuel pump. I have to tow my car to *** which I believe he should pay the tow again because he lied
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.