ComplaintsforMarvin's Auto Service, Inc.
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Complaint Details
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Initial Complaint
04/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had my clutch replaced with ******. From the beginning, I told him that something was not right, second gear ws not shifting correctly. It would pop out of second gear or grind when shifting into second gear. He gave me several excuses as to why the gears were not changing correctly. First he told me that the lube needed to move through the cables and I needed to wait 4 months for it to correct it self... then he told me that I needed a synchronizer so that the gears would change properly, he told me he would order one, he never did. He would dismiss me and tell me he would get back to me. It's been close to a year when I had this work done and my car is still not working properly. When he did the repairs on my clutch, he also disconnected my windshield fluid dispenser, I told him it was not working, without looking at it, he told me that motor was burnt out and needed to be replaced. I told him about my heater was also not putting out heat, he told me that I needed fluid to get the heat back. I got tired of his excuses, so I took my car to another mechanic, there, they discovered that the wipers and heater had not been connected, after connecting back up, they started working again. They were never connected back properly. I spent money on repairs that were unnecessary. He should've been aware of these mistakes he made. My car is still not running properly. Second gear is still a problem and I fear that if this is not fixed properly it will cause more damage. I do not want to return to ******'s as he does not know what he is doing and I am not comfortable going back to him. I would like a refund so that I can take my car to another mechanic who can do the proper repairs.
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Contact Information
3020 W Irving Park Rd
Chicago, IL 60618-3514
Business hours
Today,9:00 AM - 4:00 PM
MMonday | 8:30 AM - 7:00 PM |
---|---|
TTuesday | 8:30 AM - 7:00 PM |
WWednesday | 8:30 AM - 7:00 PM |
ThThursday | 8:30 AM - 7:00 PM |
FFriday | 8:30 AM - 7:00 PM |
SaSaturday | 9:00 AM - 4:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.