Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On November 11th, 2022 I took my car for an oil change, tyre rotation and general inspection. They said they changed the oil and did all the rest. Came back home, checked the levels of coolant: not one drop of coolant in the tank, empty. They said coolant levels were good, also stated on the inspection report. Tyres: not rotated. Exact same and different tyre pressure as before. Who knows if they changed the oil at all. I paid 102$ *** services that were not done. I called the shop, they were everything but apologetic and offered zero solution.Business response
11/26/2022
The customer returned to the store yesterday. We rectified his previous issue as well as warrantied out a set of brake pads from another location that was t one of ours. The customer is satisfied.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1717-23 N Clybourn Ave
Chicago, IL 60614-5519
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.