ComplaintsforNapa Auto Parts, Inc.
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Complaint Details
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Initial Complaint
06/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I filled a previous complaint ID ********. It still is an absolute nightmare transaction. I was told my daughter would receive a $50.00 gift card for the hassle. she received a $25.00 gigt card. They have received the returned part and still have not refunded the money to the credit card as of today. I wound up having to take it to a dealer to have it fixed after the fiasco of the defective caliper. $360.00 later due to the defective caliper in repairs. I am still absolutely furious with this whole nightmare. I will never purchase from Napa online again and I will instruct my family and friends to do the same. This whoe fiasco has been going on since May 3rd. I would love to do nothing more than *** them if I would know it would have a beneficial outcome.Initial Complaint
05/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We needed to order a replcacement brake caliper for my daughter's car. We placed the original order on May 2nd. We received the part only to find out it was defective. I contacted Napa on May 12th in regards to the problem. After umping through hoops they finally said they would replace the defective caliper. Once I received the replacement I was to return the defective one with the *** return label provided. Upon completing the phone call my daughter received the return label was received right away. There was no communication about the replacement part being processed, back ordered, shipped or anything. I have contacted them twice previously in regards to the issue and received no response what so ever. I just got off of the phone with them and was told the part is in stock at the warehouse and will be made a priority and communication in regards to the order will be made. I don't understand why now it is made a priority and communication will be made. This is my first time dealing with Napa. It will be the last time dealing with Napa. I told them I will tell my famiy, friends, and plaster it on social media not to deal with them. I have been patient and understanding. The time has now become where I am absolutely furious. My daughter has been with out a car for almost a month. We let her use my wife's car so she can get to work. then that opens a whole other can of worms because I am now unable to get back and forth. I actually think I should be refunded and still receive the replacement part. Something just needs to be done and you need to be informed of this.Thank you so much for your time,**************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.