ComplaintsforGMPP/ Major Guard Protection
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Complaint Details
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Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
**** verbally approved the replacement of a driver's side mirror and the front differential, along with shop fees, labor, etc., after sending a third-party rep to my local Chevrolet dealer (*****************) to verify the claim. **** then waited to send written approval until the warranty had expired to deny both claims because of 'tire size'. The truck was purchased from GM new with 33x12.50 Mud-type tires. The truck is stock and has been in the same 'as sold' condition since I took delivery in 2015. The truck is nine years old with 59k miles, stock. It is clear that **** intended to drag out the claim until the warranty expiration date and then deny the claim. My local dealer spent hours diagnosing the issue, the local GM service writer had verbal approval for the repairs. When requesting the written approval, the **** personnel changed direction, denying all service. **** has acted in bad faith after selling me a warranty that covered the truck as delivered to me when new and then denying a claim based on tire size. We are not talking about off-road tires here; the tires in question are street tires. My dealer and the third-party inspector agree that tire size has nothing to do with a mirror or the front diff failure. **** further takes action to avoid paying claims by making it impossible to reach anyone to discuss the claim. I have waited on hold for over two hours today without speaking to anyone. They advised me to leave a message, but the mailbox was full. This further proves that they do not intend to honor the warranty and make it as frustrating as possible to appeal any denial. **** should reimburse me for the two weeks my truck was in the shop as they verbally agreed to the claim; further, **** should honor the verbal agreement between **** representatives, the service writer at *****************, and myself. The dollar amount should cover all mirror and front differential replacement expenses (Parts/Labor/Diagnosis), and two weeks of warranty
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
P.O. Box 8283
Chicago, IL 60680-8283
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.