Business ProfileforBMO Bank N.A.

This is the absolute worst bank I have dealt with in my entire life. They hold your money for days before it is released, customer service is helpless, the "fraud" department reads off of a script and if you're upset, they say "I understand" with no help AND was told they don't have a manager to escalate the problem to. Very frustrating. My son is having expensive surgery that had to be paid for by 7/28. I went into the bank to deposit a check for the amount of the surgery and was told by the bank rep that half would be accessible the next day and the rest on 7/28. The next morning I went to look at my account and couldn't log in. I tried every password, thinking it was me. I called BMO and was told that the fraud department locked me out of my account, flagged my check, and that they would send me a letter with a response in 15 - 30 days!!!! I explained to her that my son was having surgery and that I needed the money and all she said was "I understand". When I asked to speak to a manager or someone higher up she said there is no manager in the fraud department. I went into the bank where I live and oh my gosh, what a mess they made of my account. The good news, the surgery was paid for. Bad news, the check is still sitting in bank and I haven't accessed any of it. Do NOT bank with this company. I had the worst experience, such a nightmare. Another thing I find weird is that when you go to the actual bank where I live, it's a huge building standing on its own, but there are only 3 people who work there. The rest of the bank is dark.