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ComplaintsforAscione Bistro
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Complaint Details
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Initial Complaint
05/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to this establishment to dine in Once seated (outside patio area under tent) I realized the party across from me had a large dog with, (lying on the floor)unfortunately this was noticed after placing my order. I got my waiter attention and ask to have food prepared to go due to not wanting to dine with animal. The waiter brings food out and charges $118 (tip included).. at no time did the waiter show me the food, i was given a ***** bag with containers inside. Once home with food I noticed i was given someones leftovers. Due to arriving home after the establishment hours of operation i was unable to contact someone until the next business day. 1st point of contact the following morning at 10:15am .i asked to speak with a manager I was told no manger would be available until 3pm. The young lady took my info and assured me that someone would contact me once in. 2hrs went by so I reached out again. I spoke with someone name ewrin who introduced his self as the manager, stated he would look up transactions and issue a full refund. Shortly after someone contact me from ascione stated they were management and ask what was the issue After hearing my story he stated that his establishment had cameras and that i sat down knowing the dog was present I then asked what does that have to do with me not receiving my food I paid for he then began yelling and hung up
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.