Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On June 4, 2022 I had breakfast with a *********************** at Eggs, Inc. We received a **** of $28.67. Left a Cash tip and proceeded to front desk to pay ****. **** was rung for $68.80. I did not notice the discrepancy until reconciling my bank statement. I immediately called ************** and talked to a ****, who said he was the manager. He was aware of the discrepancy and said that it would be corrected. I have checked my statements repeatedly and spoke with **** who asked for my address to send me a refund check and then asked for my credit card number, expiration date and security code. I have seen no resolution to this problem. I visited the establishment on Friday, July 15 and asked for ****. An employee disappeared and said that **** was gone and would return in 20. minutes. I left a note stating that I was there looking for a reconciliation to this problem. **** called me 20. minutes later while I was driving and left a message "stating that he did not appreciate me appearing at this store." I called him Friday afternoon and he stated that his bank showed no problem. I have the receipts of what the purchase was and what I was charged. I would like the difference of my checks, $40.13 returned to me.Business response
07/26/2022
Hello my name is *********************** from Eggs **** I am aware of ******************* claim. ******************* called me about this issue, and I immediately called my cc toast processor. They told me that only $28.67 was charged not $68.80. I told this to ********************. I want to resolve this with *******************. Attached is the email from the CC processor. ThanksCustomer response
07/28/2022
Complaint: 17578357
I am rejecting this response because: This matter should have been reconciled no later than 5 days after the original transaction. It's a simple matter of crediting my account for ***** and debiting it for 28.67. My credit union shows the debit of ***** and no other action by the restaurant. On the advise of counsel and my credit union fraud department, the credit card company will handle this matter. I want no further contact either by mail or telephone from ***** who called me on July 23rd and asked me why I had filed a complaint with the BBB.As stated this problem should have been resolved with 5 days or less of the transaction. ***** can deal with the credit card company.
Sincerely,
*****************************Business response
08/08/2022
Hello this is *********************** at Eggs **** I received the letter dated August 1, 2022 that ******************* rejected the response that my cc processor confirmed that only $28.67 was charged. For this matter to quickly be resolved if ******************* can show proof from his cc company that he was charged $68.80 and not $28.67 I will gladly refund his money. ThanksCustomer response
08/10/2022
Complaint: 17578357
I am rejecting this response because:
Sincerely,
*****************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.