![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforThe AZEK Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
in 2017 I purchased a Timbertech decking by **** for my from porch and had it installed. I purchsed this product because of their warranty agaist color fadding.2021, I noiced a little fadding and by 2022 there was a lot and by early 2023 the product had actually turned gray is color. Original product color from their Tropical collection Antique Plam was a brown on the darker side with silulated wood grain. I contacted ********** and discussed this issue and after several conversations, pictures and sending a sample back to them for testing they agreed to refund my original purchase price. (yes I supplied receipts) Here is the rub, they only would refund the orginal perchase pice not the labor to remove and reinstall the new product. The product has of course increased in price since 2017 so along with the labor I will be approx $3000. Out of pocket. After protecing and getting nowhere I agreed to except their terms by sighneing a release based on purchase price refund. After thinking about this i am angree and just dont think it is fair. They know the product was defective. They sent me a check for the original purchase price but I have not cashed it. I hope you can help me recover my out of pocket.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.