ComplaintsforUniversal Security Solutions, LLC
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Complaint Details
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Initial Complaint
11/06/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Cancellation of contract: universal security solutions installed 1. a faulty alarm system 2. Did not provide or apply a city permit Ive also provided an ADT contract which was the result of the faulty alarm system by universal security solutions so approximately a week later weve had universal security solution stop by and pickup all of there faulty equipment and we then went with a reliable company such as ADT. Now universal security solutions is harassing us stating they will send our case to collections.Business response
11/22/2023
The equipment Universal Security Solutions installed was not faulty. If any service is required for said equipment the customer is required to allow company access to service said equipment. The customer instead had another company remove our equipment and called us to pick it **. In regards to any permits, it's the customers responsibility to apply or obtain any city required permits as stated in Section 15 of our monitoring agreement. This customer defaulted on his monitoring agreement and was forwarded to Accounts Receivable to resolve payment. Universal Security Solutions has not had any type of contact with this customer since the day the equipment was picked up.
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Contact Information
4252 W Armitage Ave
Chicago, IL 60639-3647
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.