ComplaintsforSunrise Transportation Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
ECS was a bus company that would pick up and drop off customers to *************** daily. My elderly mom has 1 ticket that she was keeping and keeping so when they did open back up from covid, she can go. Ive asked the gas station recently for her $30.00 back and they said, nope, ******** needs to give it to you, Ive called ******** and they said nope, we have nothing to do with tickets, call ECS. I just spoke to ECS and they mentioned to me that they DID refund everyone but has since stopped. I told them ok well, clearly this was an elderly person with high hopes it would open back up. Someone clearly needs to refund her, either the gas station who i bought it from OR ECS. ********* told me that he would give my number to his boss *** to call me back however Im sure there is going to be an arguement. All im asking is for who ever is responsible for making and selling these tickets two years back, refunds my mom. They were doing so and there should be NO FINAL REFUND TIMETABLE on this stopping, especially when we are working mostly with the elderly. Please advise. I am only looking for my moms $30.00 bucks refunded back to her. I have the ticket on her table. thank you. They should have no problem in doing so. If you need a copy of it, i can get that to you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.