ComplaintsforElite Auto Corporation

• Initial Complaint

  05/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told the van was in perfect shape that I bought a 2009 it's got dents in it the paint job looked like somebody did it with a roller the radio don't work I had to put $100 into the doors so that I could open them from the outside the tire pressure gauge and one of the Wheels shows on the dash the van runs and drives fine but I was told it was never in an accident there was no dents and it was an excellent shape I want $3,000 back at least in a new radio cuz the radio does not work and I will be happy

  Business response

  05/22/2023

  We are reaching out in regards to complaint ID: ********. This is Elite Auto Corporation. We purchase rust free vehicles and deliver them to our customers with the explanation that all vehicles have regular wear and tear, as they are used vehicles. Our process here is straightforward. We make sure all vehicles get road tested and excelerate, shift and brake properly, with the vehicle neither pulling to one side. We rate all of our vehicles to be in fair or above condition, meaning Paint, body, body lines, frame, suspension etc. Essentially, our process makes it so our vehicles are performing properly and safely. We recommend a third party inspection to all our buyers. You can see that in all our reviews on Google. 
  
  Unfortunately, we regret our sale to ******* as he raised some red flags from the beginning. Some of the red flags showed that he may potentially be an impulsive buyer. Some signs included excessive calls and extremely long texts with very short replies from us. Another sign was that ******* was waiting to sell his car to someone just to purchase this vehicle.  In our opinion, there were some things stated by ******* that showed his intentions were to get more for less; which is fine but it can introduce a perspective of the current outcome. For example, even though the van was priced well, ******* was still adamant to get a lower price; which he succeeded in. 
  
  Bluntly speaking, our goal is to sell a solid vehicle to a solid buyer.
  We sell dozens of cars a month and we stand by our vehicles. Majority of the cars sold have straight bodies and haven't been wrecked. We also have a free Carfax linked to every vehicle on our site. 
  
  We spoke with ******* and offered him a new radio, (several hundred dollars) for his potential satisfaction to get him to move on and satisfy his lack. It is hard for us to work with ******* as it's one sided with him. In our eyes, this is a case of buy fast and complain later. We don't have any negative feelings toward this transaction as we catered to ******* and his wants (might be a reason that got ** here in the first place). We were honest and straightforward. We had ******* check the Carfax, and we recommended that he get an inspection. We told him to expect regular wear and tear on this construction van. 
  
  We sell vehicles to folks that appreciate them, the proof behind the quality of our vehicles is shown in our model. We mainly sell and deliver vehicles out of state and we have to have good inventory to be successful in this business model.
  
  We also think ******* doesn't want to work with us or come down to some normal solution. He calls **** several times a day. ****'s role is transport and title clerk and has nothing to do with this as that has already been explained to ******* but he ignores this. He barely calls the main line. To our acknowledgement we wouldn't be surprised if ******* subconsciously thrills in the chaos and drama. 
  
  Please see the attachments regarding this case.
  
  
  Thank you very much,
  *******************
  Elite Auto Corporation

  Customer response

  05/24/2023

   
  Complaint: 20080506
  
  I am rejecting this response because:  I haven't got any kind of response the only thing they do is ignore me and it to blame it on me telling me I'm a gold digger this is if you wouldn't have lied to me about nonetheless the radio don't work I already had to fix the doors and they still the light was on for the tire pressure and you guys never fix that I still got to get that fixed I got the receipt for the doors it was just under a hundred bucks for the parts and I had to do the labor myself in for $2,000 I'll never be able to fix all the paint job in the dent and I'm being reasonable and they're still ignoring me I asked for $3,000 originally and that's what I should get but I was trying to be fair but I guess I shouldn't be because they're treating me like some kind of idiot because they're trying to rip me off it says online to the recording we no longer sell locally everything out of state well now you know why because there's something goes wrong it's too bad this happened right from the start the first day
  
  Sincerely,
  
  *******************************

  Business response

  06/30/2023

  Respectfully, we disagree with the buyer. Vehicle was purchased AS-IS. We hold our position based on the first reply.
  

  Customer response

  07/06/2023

   
  Complaint: 20080506
  
  I am rejecting this response because:
  I'm not sure what offer I don't know what you're talking about I asked you to call me at ************ I couldn't get into your email and now I can't get back and I can't get the reference number so just call me if elite Auto sales made me an offer then let's get it done
  

  
  

  
  Sincerely,
  
  *******************************

  Customer response

  07/06/2023

   
  Complaint: 20080506
  
  I am rejecting this response because:
  I was lied to by elite ********** or corporation whatever you want to say they didn't tell me the stuff that was wrong with it they said there was absolutely nothing wrong with it the passenger door broke the first day the back door broke the first day that I had it and I could see that it was already broke and someone stuck the cable up there so it would work and it worked one time did passenger door I won't say nothing on that because they didn't they couldn't have known it was going to break the windshield had a chip in it which I had to replace the radio didn't work the paint job look like it was put on with a brush it had a dent in it that they said it wasn't there the air pressure gauge for the tire on the dash was on and it's still on because they didn't fix it when I took it down to have it shut off it was broke I asked for $3,000 back and you guys don't seem to be able to get that I'm asking legitimate price it's going to cost over $3,000 to have the van completely sanded down and repainted
  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I wired ****** to a car dealer called Elite ********* in ******* two weeks ago(4/13). They mailed the title, but they have not shipped the car. I called, and told them they need to follow through, as they have my money. They have not shipped the car, and have not provided any response. I am seeking the return of my money, plus monies for wasting 2 weeks of my time.

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