ComplaintsforNorwood Hand Car Wash
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Complaint Details
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Initial Complaint
01/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I visited the Norwood hand wash located at ************************************************************* 1/18/2022 shortly after 9am. Immediately after exiting the wash I noticed a crack about 5 inches long on my windshield. I went back inside to report the incident. They took my info down and said someone would contact me after 12pm. Nobody contacted me so after 4pm I called and left a message and then someone finally called me back. After talking to the person they tried to tell me that the crack was either already there or caused by the temp change from inside the wash. The man said that after reviewing his cameras he could not see anywhere where the damaged was caused by his employees of facility. I explained to the man that the vehicle was purchased brand new 3 weeks ago and that the crack was not there before I entered his wash. Considering the vehicle is brand new this is not going to be the result of a temp change from outside to inside. Also, they have cameras located right before you pull into the bay of the wash and I told him he could verify that no crack was present before the wash. He tried telling me that because of the sunlight he couldn't tell. I feel this is a complete lie and they know they caused the damage but due not want to own up to the mistake and repair the damage.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.