Business ProfileforNorthCenter Rug Cleaners, Inc.

This was my first time using this place. I had two large rugs picked up for cleaning on Feb 9 and they were returned on Feb 16. The rugs were dropped off. When I opened them, there was still dog hair on them. I called right away to describe the dog hair I found and they sent the drivers back to pick them up again. I was guaranteed by ***** that the carpets would be looked at again and cleaned of dog hair. I expressed via email my disappointment. They've been in business over 100 years, you can't tell me my carpet is the first one that had dog hair on it that they ever received. Carpet was returned Wed Feb 23. The larger rug was totally clean and that was the rug that was the dirtiest. The smaller was was not as bad but yes it had dog hair on it. For what I paid, I expect to get the rugs back with NO dog hair. However, the smaller rug still had dog hair on it. Based on their website video and statements listed, these rugs should have been 100% clean. I received no call asking if I was satisfied with the rugs. I will not be using them again. "For over 100 Years, Northcenter Rug Cleaners, has built our ******************** on two things: ****************************************