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ComplaintsforCarpet by Miguel Inc.
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Complaint Details
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Initial Complaint
06/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I got my entire first floor refloored by Carpet by Miguel. They installed in incorrectly and it started coming apart. I kept contacting them for months and finally the guy showed up and looked at it. He was very sorry for his installers and said that the problem was his installers and that he fired the guy. He promised that he will replace the floor with the same floor. Then he showed up (completely alone) and said the floor didnt have to be replaced and that he didnt have the same floor. (I checked through another person and they still have the same floor through today, but he just didnt want to replace it) He promised that he will fix the floor and it wont come out again. After a few weeks it started separating and lifting again. He promised to come inspect it but never did. Ever since Ive been dealling with them, they pretend they dont get texts or calls, three times he said he lost his phone so all the numbers were gone, every time he comes over, he tries to sell me something new, they refuse to take checks, only cash, saying they dont report to the *** and then the check had to be written to them personally, not the business name. They are doing many types of fraud with consumers
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.