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ComplaintsforA1 Quality Builders LLC
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Complaint Details
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Initial Complaint
08/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a new construction house in September 20th of 2021. On October 2nd of 2021 i noticed a crack in the laminate floors. I called the ******* over the construction and he sent a floor man to look at it. The floor man took pictures and left. I contacted the ******* a week later after hearing nothing, and he informed me that the floors are on back order. After 3 weeks of nothing happening, i contacted the builder. He was rude, disrespectful, accused me of damaging the floor with regular house hold cleaning items. At the end of the heated conversation he sends another floor man to check the floors. This floor man states that whoever put them in, put them in wrong. They did not leave space for the wood to contract and that's why it cracked. After hearing this information, the builder did nothing. I called and finally answered after repeated attempts to say that he forgot, and to call him in the morning. I did, and he never answered the phone again.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.