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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased on November 11 2023, 2 LED Animated Christmas Trees. Recieved 2 small boxes with a single strand of LED fairy lights. Contacted the company. They wanted proof of the purchase, sent them pictures. They claim they sent the correct Items. This company is a SCAM and I want my money back. I've included pictures that is my receipt, what the company advertised, and what I received. I also want others to know that this company Falsely advertised decor to scam you out of money.Initial Complaint
12/20/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I purchased Multi-color LED animated outdoor Christmas tree (2) on November 13, 2023, paying $43.04 by my credit card. What I received 3 days ago was literally 2 boxes of string lights, no tree! I contacted ******************************** immediately about the discrepancy to which they replied with an edited version that clearly says lights, no mention of a tree. My receipt clearly says TREE. They requested I send them a photo of the ********************* which I have complied. I requested they refund my full purchase price as I did NOT receive what I ordered.Initial Complaint
12/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
i purchased on November 11, 2023. what was advertised LED Christmas tree. I finally received the package on December 12, 2023. I received a box with LED lights no tree emailed the business and stated the facts and their advertising was wrong and miss leading. I have the emails between both parties and them Admitting fault. But they keep on, insisting that I need to read their advertisement which I do and there is nothing that states there is no tree that they are selling just lights.Initial Complaint
09/12/2023
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
Paid ***** For what was described as Large: **** in. Overall Length, 2.4 in. Diameter Deep Resonance Serenity Bell. The company is a counterfeit scam company out of *****. I would like a refund in full.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.