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ComplaintsforLeonidas Cafe Chocolaterie
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order yesterday Order No. ********* 8/31/2021 Only to not have it delivered and I am still charged. No one called me in regards to this order. Management has not provided a refund in regards to this order that was not received. They are claiming a unit number was not included and this is why issue occurred when the order could have been left at front door. No unit number was necessary. I have filed a police report including these details, this is theft of funds with no service provided. police report ID#******** *************************Business response
09/18/2021
We have refunded this person. Customer ordered online. Didn't give an apartment number or a full name... It is almost impossible for driver to deliver if customer omits crucial information on their order... We do not give immediate refund before taking to our delivery partners.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.