ComplaintsforCloset Works
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Complaint Details
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Initial Complaint
10/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Greetings,This experience with ClosetWorks has been absolutely horrible and I wouldn't recommend this company to any colleague or peer. We begin a relationship with this company for the preparation of our newborn. We called in a designer to measure the room and all of the spaces where we wanted closets built. The first appointment was had and it took forever for the drawings to be submitted to us. We finally received drawings and a projected date of installation; a few days before installation a new crew came out to our home. The new crew did trashed the previous drawings and restarted the process with a new installation date. The date of installation finally arrives after being rescheduled by the company.After installation this is what I am left with: (pictures attached)Damage to our drywall long the top where the shelving was placed; A gap between the side of the wall and the unit in the master bedroom Difference in length of the top shelving in the master bedroom; and need for cohesiveness across the top of the shelving for both rooms. ABSOLUTELY HORRIBLE AND UNACCEPTABLE!Business response
10/10/2022
****************************,
We received the details of your complaint to the Better Business Bureau.
I reviewed these details with our *********************** team.
They have confirmed to me that the job is not currently completed and has outstanding service work to be completed. Included in this is to install additional trim that would cover up the gaping between walls and system.
Appreciate your patience for I understand the space has angled ceilings and walls that are not straight. Based upon your issues with the project I have agreed to provide $500 off the remaining job balance.
Our scheduling team will be reaching out to you to setup a date and time to return to your home to complete this service and complete the job.Customer response
10/11/2022
Complaint: 18181363
I am rejecting this response. I would *************** to give me a cal at 7&35716474.
Sincerely,
***********************
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Contact Information
2112 N Clybourn Ave
Chicago, IL 60614-0800
Business hours
Today,10:00 AM - 6:00 PM
MMonday | 10:00 AM - 6:00 PM |
---|---|
TTuesday | 10:00 AM - 6:00 PM |
WWednesday | 10:00 AM - 6:00 PM |
ThThursday | 10:00 AM - 6:00 PM |
FFriday | 10:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 5:00 PM |
SuSunday | 11:00 AM - 4:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.