ComplaintsforAkira
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Complaint Details
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Initial Complaint
11/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My complaint is 1st I ordered in store for online and the size was 2 small so I printed off online return refund label and then I called spoke to a gentleman who was not customer service friendly he could not work for the federal government with those customer service skills AT ALL.because I would write him up.But anyway this company don't due exchange they don't refund then u have to wait 2 weeks for a refund just to reorder which makes no sense. I just spent ****** in store but never again this company needs to change there exchange policy and refund properly before 2 weeks can't due business with this company no more you have nice items but I can't deal with a company thats self centered POOR REFUND AND EXCHANGE POLICYInitial Complaint
05/12/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I contacted Sop **** today as follow-up in regard to lost/damaged packages. I always encounter a person named Asia. The agent is not helpful. She stated that I put my concerns in writing. This has already been done on several occasions. The company is NOT responsive. I was told that the manager is someone by the name of ****. When asking to be transferred to a voicemail for this party, I was told that there is NO direct link. This is BAD business. I am an online shopper and I have worked in the retail and garment industries. Asia is purposefully NOT handling my complaint in a professional manner. I am requesting intervention in the matter.I remain sincerely,*******************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.