ComplaintsforAmasu
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Amasu is currently collecting personal information from thousands of people who enter the sweepstakes they co-sponsor with ********, but when a prize winner is announced, they do not uphold the terms of the sweepstakes and they do not award a prize. I won a ******** sweepstakes of which Amasu was a co-sponsor on February 16, 2022. There were six other co-sponsors of the sweepstakes, all of whom were responsive and fulfilled their obligations to award their individual prizes within a week. Amasu, who offered a $100 gift card for their portion of the sweepstakes prize, did not. The Amasu representative, *******************, has not responded to any of the repeated emails by the ******** representative or myself, despite maintaining an active social media presence and entering into new agreements with ******** to sponsor additional sweepstakes. It is clear that Amasu is simply collecting entrants' personal information for their own marketing purposes without any intent to award the prizes they offer in these sweepstakes.Business response
03/26/2022
Hello, the gift card was issued to LP and can be used to purchase any product on the website. Best, AmasuCustomer response
03/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate how quickly they sprang into action once you were involved!
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.